Order not received. Who do I contact.

[JohnD507489]

I ordered a Michael’s gift card on December 17. The money was deducted from my PayPal account, and I have a screenshot of the order confirmation, but I never received the gift card. I have wandered around the AARP site but cannot figure out who to contact. Any suggestions who to contact?

[JohnD507489]

This has happened again. On January 1 I redeemed points to purchase an Apple gift card and a Home Depot gift card. The points were deducted from my account. I can see the transaction in my transaction history. I never received the gift cards in my email. I checked my spam folder, but they are not there. Who do I need to contact?

[AARPJanelleM]

@JohnD507489 Hi John! I was able to re-send those emails for you, you should receive them to your inbox within 24 hours. Let me know if you need anything further!

[AARPJanelleM]

@JohnD507489 Thanks for letting me know, John! I was able to re-send that email from December 17. Please allow up to 24 hours to receive it and be sure to check your spam folders as well. I'm always here to help!

[JohnD507489]

It just arrived.  Thank you again for your assistance.  Happy new year!

[AARPJanelleM]

@JohnD507489 Great! You are most welcome. Happy New Year! 

[JohnD507489]

Thank you for your help.  I will watch my email for it.