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Marcus by Goldman Sachs

I'm very upset with Goldman Sachs and AARP.  They had a big ad, "guaranteed 1.0 savings return".  So I signed up.  After just a week it dropped to 0.9 and now it's dropped again to 0.6.  When you sign up it states the rate is guaranteed for 12 months.  What is up with that?  Anyone else fall for this?  I feel like it was a bait and switch.  I know rates are done, but it made it seem like you were locked into that rate.  

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Retired Moderator

Hi there @FLRN88 AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Goldman Sachs. We’d be happy to forward your concern to the Escalation team we work with at Goldman Sachs for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

- Your first & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon! 

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