Similar problems initially with Hartford Auto then I got in touch with them and wished I hadn't. Am leasing a luxury car that was hit by another driver more than 4 months ago and still not repaired. Hartford does virtually nothing. I had to go to the at fault driver's insurance company on my own to establish fault and wish they were handling the claim not Hartford. Today some Hartford adjustor supervisor yelled at me because I begged them to please fix my car and quit giving the liar at the body shop one more chance, after he lied 4 times about having it fixed. All Hartford does is make excuses and repeat excuses about the pandemic, supplies etc. with no proof. At Hartford, the customer comes last. Will be so glad to cancel my policy and go back to my old insurance company. who would not have left me for months paying lease payments and insurance with no auto. The Hartford rental insurance is a joke, there are no cars at Enterprise at $20 a day and it is for only 30 days and they won't lift finger to contact the at fault insurance company.