Booking on AARP Expedia

alwinegn · ‎11-02-2022

Last July I book a hotel on the AARP Expedia travel site for a hotel in Chattanooga, TN. I was charged $382.72 on my credit card at the time for the room. When I checked out of the hotel the invoice from the hotel was $287.04. A difference of $95.68. Expedia claim they charged the going rate at the time. The hotel claim they only received the $287.04. Neither would issue any refund. I would warn travelers that booking ahead with Expedia my not be the best option. I have never had this happen before. I will be more careful when booking in the future.

WebWiseWoman · ‎08-26-2023

This is so weird to me; several years ago I posted that booked via AARP Expedia for the AARP Meetup in NOLA the hotel found no reservation. We were able to cover a stay and received refund; then as now don't appreciate AARP promoting wrong-thinking business models such as Expedia (they use money, not theirs) to forward their commercial enterprises.

jmho

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Rwdepalma · ‎08-26-2023

I also had a very bad business practice dealing with a reservation with Europcar through AARP Expedia. I reserved a car from Europcar in February for $1077 and in June Europcar charged me over $1966. That is a 55% increase in price and very unreasonable and an unfair business practice.

MariamaA859467 · ‎08-28-2023

Hi @Rwdepalma, here to help!

We certainly understand your concern regarding the AARP Car Rental Services. We would be glad to work with the Escalation team at Expedia to have this investigated for you. If you are still having difficulties with Expedia, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPMariama A” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Thanks

Mariama A.

Rwdepalma · ‎09-22-2023

It's been almost a month and I have not heard a response from Mariama A. or anyone else at AARP/Expedia.

Did you escalate my inquiry?

StephfanW784785 · ‎09-26-2023

Hi @Rwdepalma, here to help!

We certainly understand your concern regarding the AARP Car Rental Services. We would be glad to work with the Escalation team at Expedia to have this investigated for you. If you are still having difficulties with Expedia, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPStephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message: