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AARP Barclaycard Mastercard

Barclay recently canceled my card WITHOUT any notice, which directly affects my credit rating because it lowers my available credit, which increase my credit usage percentage.  When I called to inquire about this they said I wasn't using it so they closed it.  They said that they gave me notice but the only notice I received was about a year ago when they said they would close it then because I wasn't using it and so I used it for awhile and it stayed open.  This time they closed it without any notice, despite what they said.  I doubled checked my emails and text messages and NO notices.  If they had given me notice I certainly would have used it so my credit rating wouldn't have been hit.  They said that I could reapply, but that would only hit my credit rating even more and make the situation worse.  Maybe if they had better benefits, comparable to the other Visa card I have, I would have used it more.

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Regular Contributor

Hi there, here to help! We certainly understand your concern regarding AARP Credit Card services provided by Barclays. We would be glad to work with the Escalation team at Barclays to have this investigated for you. If you are still having difficulties with your AARP Credit Card from Barclays, please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPThelmaG” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Full name
  • AARP Membership # (or home address)
  • Phone # and email address to contact you
  • Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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You really made a mistake cancelling Chase and moving to Barclays. Like the gentleman above our card was cancelled without notice too. But I don't care. What really has made me mad is the following:

Chase had both my mother and father in law listed together with the same credit card number.

When Barclay took over they listed my mother-in-law as the primary and my father-in-law as a user. They were both given separate credit card numbers. When my mother-in-law died I called and asked them to remove her as the primary and make my FIL the primary. The lady said no problem and it was done. We then tried to use the credit card we found out it was cancelled. When I called back, they told me when the primary user is removed the account is automatically closed. I told them it would have been nice to have been told this as it is his only credit card. I ended up talking to a manager who said if I didn't hear back in a week to call a managers number he gave me.

I called back after a week and talked to a nice lady who said they messed up. First, since both of their names were on the checks, it should have been a joint account. The other mistake was cancelling the card. 

I told her we would pay it, but we wanted the rewards to apply towards the amount. She said they can't because the account was closed. I asked where would a payment go if it was sent in. She said to the account - even though it was closed. Then she told me since the primary holder has passed we weren't liable to pay. So we didn't.

We did receive a form letter acknowledging her death and that the account has been closed and we could not use the card for any other transactions.

Then we continued to receive billings every month with interest and fees. I had sent in a death certificate with all of this information. No reply to that, but continued billings. I then sent a letter with another certificate and all the conversations that went on. Still no reply, just more billings with more fees. Oh, and the last two billings (even though the account was closed) they changed the name on the account from my MIL to my FIL!  So much for not being able to switch names.

My FIL finally gave in and paid everything so his credit wouldn't be crap - though since they changed the account to his name, it's probably too late.

I have read so much bad and crooked stuff about Barclays you should cut your ties before it's too late!

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Regular Contributor

Hi @TracyC80, here to help! We certainly understand your concern regarding AARP Credit Card services provided by Barclays. We would be glad to work with the Escalation team at Barclays to have this investigated for you. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPThelmaG” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

  • Full name
  • AARP Membership # (or home address)
  • Phone # and email address to contact you
  • Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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