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Community Manager
Community Manager

Online Community Refresh

Hello Community Members!

 

Online Community has updated the site design in our discussions area to make it easier to connect, follow a conversation and access resources.

 

The new look and feel will be rolled out in multiple phases starting with these initial improvements in the conversations and replies levels.

 

Overall, this redesign provides a cleaner, more user-friendly experience. We appreciate that any change can be hard, but hopefully, in short order you’ll not only find your way around, but will find new ways to participate and engage in our Online Community.

 

The enhancements that we have immediately rolled out consist of the following.

 

To aid legibility and ease of use, we:

 

  • Updated formatting for lettering, color schemes and discussion threading
  • Removed duplicative navigation links that caused confusion
  • Removed design elements that cluttered the page and discussion
  • Implemented the industry standard for post length and height and offer Read More… option when post is truncated

 

To follow discussions and replies within a discussion, we:

 

  • Moved date and time to the left of the message number, all on one row
  • Kept the first post at the top of the conversation with replies following
  • Used indentation to associate replies to specific posts

 

To facilitate interaction, we implemented the following:

 

  • Kudos are now represented by the universally used thumbs-up
  • Moved action links to one place
  • Enhanced the Social Share option

 

To provide better access to key announcements and resources within your community, we cleaned up the right side part of the discussion pages to include:

 

  • Search, Announcements Feature, Two new Custom Component Features (allowing for HTML) ACE’s and Experts
  • Top Tags and Top Authors components have been removed

 

For those of you who used the Quick Reply option, you will now need to use the ‘Reply’ button.

 

  • Removed the Quick Reply option

 

Here are some "How To's" links to help you demonstrate, execute and properly navigate your experience:

 

How To Start a Topic

How To Reply to a Post

How To Use the Icons

How To Set My Viewing Preferences

 

 

Thank you for being part of our Online Community. Let us know what you think of the updates by clicking on the red ‘Feedback’ tab on the right of the page.

 

AARP Online Community

Always there for you.

Experts. Tips. Connection.

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Honored Social Butterfly

  • Updated formatting for lettering, color schemes and discussion threading
  • Removed duplicative navigation links that caused confusion
  • Removed design elements that cluttered the page and discussion
  • Implemented the industry standard for post length and height and offer Read More… option when post is truncated

 

You think that you could clarify all of this better?  perhaps examples would apply

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Community Manager
Community Manager

Hi @Roxanna35, unfortunately we can't pull up what our community used to look like and function compared to now, but these How To posts might help:

 

How To Start a Topic

How To Reply to a Post

How To Use the Icons

How To Set My Viewing Preferences

 

We also have another "How To" on the way. 

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Honored Social Butterfly

Thank you for your response but can you explain Remove design elements what does that mean?

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Community Manager
Community Manager

As you may or may not have noticed there are four different "How To" topics posted in the "About Our Community" forum and pinned to the top of the page of topics. I also have included them towards the bottom of my initial post. 

 

These may help on certain questions you have had. I will also leave them right here: 

 

How To Start a Topic

How To Reply to a Post

How To Use the Icons

How To Set My Viewing Preferences

 

Hope everyone has a great weekend!

Honored Social Butterfly

Do you mind very much if I copy and pasted your response in our Forum? We really need the help? please confirm

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Not answering my post is not the way or manner to cop our from a request. If you don't want me to copy your response please say so. but not  Ianswering is not a very smart way of trying to say that you are helping. I have no idea what nepahrious motives you assume that I may have in wanting to copy your response. I can tell you that it has  been quite an ordeal to deal with the changes that you all have provided all.
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Honored Social Butterfly

Thank you @AARPMichaelP for posting

those helpful links. I must say as much

as I stressed about it, I’m doing much

better than I thought I would!

Community Manager
Community Manager

We knew you guys could use some more guidance and rightfully so. I am glad you are getting the hang of things! @BeatleloverKT 

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Moderator
Moderator

Post moved to another location, please click on link to view

Silver Conversationalist

Soooooooo much discussion!

 

Reminds me of my early days of Posting.   Our discussion was whether to do our drawing Before, After, Above or Below the earlier drawing of the hunter slaying the wooly mammoth. 

 

Not much has changed.  😄

 

Esteemed Social Butterfly

Hate to throw another wrench in the works, but menu/toolbar expansion (Reply textarea) is MIA on iOS and Android devices.  No mas on my iPhone (iOS 14).  Admittedly, I haven't tried on Android tablet, but have heard it's hit-or-miss from other users.

 

I think I've got it mostly figured out on PC (Windows), so that's my 'safe place' for now.

Community Manager
Community Manager

@MsStretch, thank you for reporting this issue.  I'm looking into this now.

Honored Social Butterfly

I just reread that the new enhancements will be

rolled out in stages. Nice to know that as we

continue to struggle with a phase one, there’s 

more in store. Again, still no response on here 

by AARP. Comtent to watch us struggle and be

unhappy with something that should bring great

pleasure. My renewal is up in January, hmm not

sure how that’s going to go....

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Community Manager
Community Manager

Hello @BeatleloverKT, all the changes we plan on making at the conversation/thread level have been rolled out.  Any additional changes at this level (Phase 1) will be small tweaks.  Future changes to the forum and category level will be coming.  Unfortunately, I don't have an ETA yet.

Honored Social Butterfly

I can't help but to laugh at the action of these forum managers.  They don't dare come here and answer questions. LOL they simply let us complain until we get tired and then do whatever they want to do. as usual.
goodlol.jpg

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Community Manager
Community Manager

Hello@Rosanna35, we're here answering questions.  How can we help you?

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Honored Social Butterfly

So glad you asked, because I was coming here to please ask all of you if you can fix the manner in which the post are appearing . NOt having them in chronological order is creating a nightmare at least in the Politics and current events. Now, I cannot even find my own replies.  Please have our post in chronological order. it works for our Forum if not, ask in our forum about this.

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Community Manager
Community Manager

@Roxanna35, sorry you’re finding the new threading of conversations challenging to navigate.  Some of the confusion is from users not replying to the portions of the thread they intend to.  The new threading within conversations is here to stay.  Replies are in date/time order with the most recent reply, just under the top's anchored post.  When engaging in a conversation thread, click the reply on the post you want to reply to and direct your reply to that individual poster or click the reply on the anchored post at the top to add to the overall conversation. Also, note that posts you have not read will have a red line to the left spanning the post's length.  Once you've read the post, that line goes away.

Honored Social Butterfly

Sandy,

You might want to remove that "red line" comment that you made in the above post to Roxanna35 to keep down confusion - since since the "red line" is NOT for public use and is only used and seen by a moderator.

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Honored Social Butterfly

Do you mind very much if I copy and pasted your response in our Forum? We really need the help? please confirm

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Community Manager
Community Manager

Anything that you think can help others is much appreciated @Roxanna35 

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Esteemed Social Butterfly

Ah, I see @GailL1  beat me to it, but I have same question.  Red line?  What red line?  I even went to a thread I have never read and I saw no red line.  A red line would be a great help.  It would be great to catch replies to specific posts, rather than replies to the topic in general (which I suspect is why people are seeing posts out of seemingly chronological order).

Community Manager
Community Manager

@MsStretch and @GailL1,  I'm wrong.  The red line is for moderation.  You will not see the red line.  Sorry for the confusion I've caused.  

Esteemed Social Butterfly


@sandy wrote:

@MsStretch and @GailL1,  I'm wrong.  The red line is for moderation.  You will not see the red line.  Sorry for the confusion I've caused.  


Ah, bummer.  A red line would make it easier to identify unread posts if they're in the nested reply threads.  Hint! Hint! 😉

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Honored Social Butterfly

MsStretch - this conversation back and forth is also a good example of how the indentation stops or appears to be stopped after so many replies to an internal post within a thread.  Example"

Rosanna35 initial post 10-20-2020 10:09 AM an internal post within this subject topic

sandy post 10-20-2020 12:36 PM was a reply to Rosanna35 - indented

Rosanna35 post 10-21-2020 03:35 PM to sandy (above post) - indented

sandy post 10-21-2020 04:11 PM to Rosanna35 (above post) - NO indent

MsStretch post 10-21-2020 07:27 PM to sandy (above post) - NO indent

GailL1 post 10-21-2020 06:09 PM to sandy 10-21-2020 04:11PM - NO indent and appears to be out of chronological time order

The next one will be this post and I bet there will be NO indenture either and I am definitely responding to your 10-21-2020 07:27 PM post.

Came back to edit to add a question to you - SEE WHAT I MEAN ? - the indents disappear after so many post because of no more room to the right. 

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Esteemed Social Butterfly

@GailL1 , yes I'm seeing it, and all the replies appear in chronological order (I have my settings at 'oldest to newest').  When first posting, it appears at the top, but a refresh will put it in order.  So there is one indent and any subsequent replies and related replies will follow the original indent.

 

I am getting used to what to look for, but the original indentation is still almost imperceptible.  If there is a red line to indicate unread posts (although still not seeing it), then maybe a bold line to delineate threaded posts from single replies to the topic in general?

 

Like...

________________________

 

@Original poster

 

Blah, blah, blah

________________________

 

@2ndPoster

 

More blah, blah, blah

 

_____________________________________________

 

@3rdPoster

 

2ndPoster, I'm not sure I agree with your blah, blah, blah

 

_____________________________________________

 

@2ndPoster

 

3rdPoster, even more blah, blah, blah

 

________________________

 

@4thPoster

 

Speaking about the topic in general, blah blah blah

 

________________________

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Honored Social Butterfly

sandy  you wrote to Roxanna35  - Also, note that posts you have not read will have a red line to the left spanning the post's length. Once you've read the post, that line goes away.

 

Who's post - your own or anybody's post that you have not read - I am not seeing this.

 

I came back to edit and add - for this post, I hit reply to your post which you made to Roxanna35 on 10/21/2020 @ 4:11 pm - the indenture either is not there at all or is so slight that it is not noticable.

Is there a limit to the number of replies to replies that this set up can distinguish?  IOW, at some point will the indentures just go away after so many replies to replies?

Community Manager
Community Manager

@GailL1, here is a screen capture of the red line.  It's on new posts I have not read yet.

 

Unread posts indicator.png

 

 

 

 

 

 

 

 

 

To answer your question on the level of threading, it only goes three levels.

 

I also wanted you to know that the Post Flooding message you were getting sold be resolved.  Please let us know if you see otherwise.

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Honored Social Butterfly

@sandy

You wrote to me on 10-21-2020 10:35 PM

I also wanted you to know that the Post Flooding message you were getting sold be resolved.  Please let us know if you see otherwise.

-------------------------

NO it has not been resolved,  In fact, it is happening right now -

Sequence of events:

1st, I get this error code when i ATTEMPT to post:  Note - it shows "REPLY" button on the bottom - There is NO HTML in my reply to you on.

2nd  I hit "REPLY" again and then I get the next error code.

3rd I stop trying this route and Go to my Profile - DRAFTS and can post from there but the (submit) button is then labeled "POST" instead of "REPLY"

It will post from that my Profile DRAFT source BUT it may not show up in queue order - IOW, it will post out of order and not show that it is a reply to your 10-21-2020 10:35 PM: post to me that I am attempting to respond to -

-----------------------------------

Screen shots correlated by number to my above comments

 

#1

Screenshot_2020-10-23 Online Community Refresh.png

 --------------------------------------------------

# 2

 

Screenshot_2020-10-23 Online Community Refresh(1).png

 

---------------------------------------------

3.  Now I will be posting from my Profile DRAFTS - notice the submit button now says POST - not REPLY and if things go as expected, this one will go through but it will not be in correct order.  EDITED to add - it does seem to be in the correct order - hard to tell.

 

Screenshot_2020-10-24 Re Online Community Refresh.png

 

 

 
Honored Social Butterfly

It appears that the whole length of post, even if screen shots - sometimes just doesn't show up any more

 

I am also wondering if once the limit of indented responses is reach (3) - will they just go off the screen or will they continue to be listed without the indent forever?

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