Reply
Valued Social Butterfly
0
Kudos
249
Views

Re: Losing Patience, Its becoming obviuos

249 Views
Message 1 of 8

@AARPTeri 

My Transaction History has been messed up for more than a month now.

  • I think it's a time zone issue with mine that started 10/16 and continues, plus unable to view more than a couple of days.  Can IT wizards check on these problems?  Thank you.

 

Have a Blessed Day

@mi4090 

Report Inappropriate Content
0
Kudos
249
Views
Silver Conversationalist
0
Kudos
277
Views

Re: Losing Patience, Its becoming obviuos

277 Views
Message 2 of 8

It depends on what computer I am using.

 

The laptop I usually use I really cannot do anything but view the community forum. Just view, not post. I cannot login to earn or redeem rewards.

 

On a public computer I used, I can take quizes and post and view the community, I cannot view videos.

 

I am using an older macbook laptop I have and can do everything for now.

 

A lot of issues with the aarp new rewards format/website and it doesn't seem I am alone. When I first used it, perfectly fine, but not anymore. I suspect the computer I am using now will have issues eventually.

“Love all, trust a few, do wrong to none.”
Report Inappropriate Content
0
Kudos
277
Views
Community Manager
0
Kudos
300
Views

Re: Losing Patience, Its becoming obviuos

300 Views
Message 3 of 8

@Moscow45   Are you still unable to view your Transaction History?  We show you are earning points now and want to check to be sure you can redeem as well.

AARPTeri
Report Inappropriate Content
0
Kudos
300
Views
Silver Conversationalist
0
Kudos
381
Views

Re: Losing Patience, Its becoming obviuos

381 Views
Message 4 of 8

As of last night, cannot redeem or view my transaction history. I could no longer redeem points watching videos two nights ago.

 

You would think our membership fee would be going towards fixing these types of issues!

“Love all, trust a few, do wrong to none.”
Report Inappropriate Content
0
Kudos
381
Views
Valued Social Butterfly
1
Kudos
468
Views

Re: Losing Patience, Its becoming obviuos

468 Views
Message 5 of 8

Hello @2Old2Slow 

My Transaction History can't be viewed for previous days more than a few days, and I've posted about it, called Customer Service and the problem gets worst.  On the first day, and everyday going forward I've taken a screenshot of each day's activities with ending balance for each day.  This is due to problems with tracking and points being awarded in R4G Transaction History.

This is only way I can view Transaction History from 9/25 to current with all the errors daily.

It's sad that so many are unable to earn or redeem with problem lasting for weeks, hope u can get points you are missing daily.

 

Have a Blessed Day

Marylin

 

 

Report Inappropriate Content
1
Kudos
468
Views
Conversationalist
1
Kudos
547
Views

Re: Losing Patience, Its becoming obviuos

547 Views
Message 6 of 8

Same thing happened to me about 3 weeks ago. Can't earn points and the points I had earned in the new AARP Rewards program disappeared. Submitted a request to cancelled my AARP membership yesterday.

 

Report Inappropriate Content
1
Kudos
547
Views
Highlighted
Conversationalist
1
Kudos
556
Views

Re: Losing Patience, Its becoming obviuos

556 Views
Message 7 of 8

Be thankful that you can redeem/play...No matter what I do...I can not earn/redeem Rewards...and to top it off this morning the pts..I some how got at the very beginning with the "new" Rewards are now gone...YEP my dailly AARP greeting is so so true "Something went wrong; try again later."

Report Inappropriate Content
1
Kudos
556
Views
Conversationalist
9
Kudos
672
Views
7
Replies

Losing Patience, Its becoming obviuos

672 Views
Message 8 of 8

so tired of logging in everyday only to see the same old rewards.  a water bottle, yoga mat, bluetooth pill reminder box, golf balls, and minisculely discounted gift cards.  POINTS ONLY GIFT CARDS!!

 

obvious the new rewards system is more to reward AARP.org rather than its members.

Report Inappropriate Content
Tags (1)
9
Kudos
672
Views
7
Replies