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Re: Rewards for Good is horrible

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Message 1 of 73

Horrible, indeed. Cosmetic products I received dry and useless. Eye liner woulnd't turn and broke every time I tried it. The program a come-on, cheating vulnerable seniors, the very people AARP supposedly is trying to help.

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Re: Rewards for Good is horrible

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Message 2 of 73

Hello @LynnT502963 

Lynn with all the problems encountered with earning points, site crashes, waiting to get points due to ticket submission and investigation and struggling to accumulate points AARP has failed to terminate the "Program Manager" (Deluxe Rewards).

I immediately asked upon being notified that program was ending who would be managing AARP Rewards to no avail.  Members had been saving points for years and were informed two months ago that points would be lost if not used.  This is when the outrageous bidding began with Auctions (i.e. 700,000 points for $5 gift card)Smiley Sad Members losing thousands of points in the Sweeps (Points Graveyard), and Daily Deals that immediately show as All Items in Cart at 3p.

I'm sure hundreds of thousands of members will not renew there memberships after seeing the discounts aren't good, items sold over priced and disregard for members with the way they are being maneuvered.  It really doesn't make AARP look good!

 

Have a Blessed Day,

Marylin

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Re: Rewards for Good is horrible

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Message 3 of 73

I won’t bother to quote your post ^ due to its length, but since you are “new” here, maybe you aren’t aware that the program is changing, probably because people, before you joined, had the same complaints? I appreciate you taking the time to post your feelings, though.  We are down to counting hours that are left under the old system.  And we don’t really know the totality of what the new system will be.  A little patience is in order for everyone in my opinion.  

 

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Re: Rewards for Good is horrible

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Message 4 of 73

Hi Tomsowa,

 

Thank you, for your honest post,  I am new and was reviewing the rewards redemption area, and I cannot agree with you more on the auction section, it was astounding to see the staggering number of points people were bidding on a five dollar ($5.00) Walmart Gift Card, and the number of points for the Mixer the other day.  The number of points was far out of line for the return, especially when you put into perspective what you could get in other rewards programs for similar points values.  In short, and I am sorry for those that find this crass, is a rip-off.  

 

How anyone could justify those numbers is beyond me, and there should be transparency as to what value a point holds, or a set denomination of points holds.  Most companies would be under contract for this type of service and would have clear service levels and deliverables set out in their contract, and if the company running the program is not running it to the terms of the agreement as set forth in the contract scope, service level agreement, exhibits, and specific metrics set forth by AARP, and or is not meeting their obligations in any context of the general terms and conditions of the contract or statement of work (“SOW”) under their Master Service Agreement,  as a supplier, they should have their contract terminated. Most contracts have well-defined deliverables and obligations/metrics, to hold suppliers accountable for meeting their obligations and effectiveness during the contract term. 

 

One would hope there are out clauses in the contract for termination at will by AARP (not mutual) if the contract was well written (thirty (30) day written notice is standard) if there was no breach of contract, immediate termination if there was).  I am not an attorney, just a contract specialist in supply chain who reviews and negotiates contract language, terms and conditions, and pricing for a lot of different agreement types.

 

Thank you,

 

L

 


@Tomsowa wrote:

Sorry that I don't have a smart post on an important topic.

 

And if you think the Rewards for Good Program is well run, then skip this. I'm of the very opposite view, that the company AARP hired to run the rewards program is awful. Truly awful.

 

You can judge for yourself. A few months ago they switched the auction process and lo and behold, all the auctions now are running with bids in the hundreds of thousands of points. Even though it's illogical to believe that AARP members are making bids that average 230,000 points and higher. (the explanation that the bids now allow MAX point offers still doesn't explain why there are potentially that many points out there....)

 

In brief, that whole rewards system reeks and looks like a racket. Bids and sweepstakes are not being run transparently, because the firm behind it (based in Ohio) is not reliable or trustworthy.

 

The same firm was doing Verizon Wireless's rewards, until Verizon got smart and discarded them recently.  

 

If enough people start registering their displeasure, maybe the people here at AARP can make a similar move. If I find enough interest in this (not so significant) topic, I'll post a contact by which people can contact AARP and let them know our concern.

 


 

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Re: Rewards for Good is horrible

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Message 5 of 73

The page crashed just before 3:00pm.  Think of it as being the reason the system is being changed and hope that it is much better in a few days.

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Re: Rewards for Good is horrible

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Message 6 of 73
Totally agree!
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Re: Rewards for Good is horrible

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Message 7 of 73

For once, I felt certain I would be able to get a Walmart $5.00 Daily Deal with my rewards.  I was RIGHT THERE AND LOGGED IN for the 30 Second Countdown to the posted time of 3:00.  It immediately went to 'SOLD OUT"  before the Add to Cart lit up.  The whole program is Bogus!  you all should be ashamed of yourselves!  

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Re: Rewards for Good is horrible

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Message 8 of 73

@gm5271 

Hi Ginger,

Point earning activities stopped on 7/25, but we did get login points on 7/26.  No points since then!

 

Have a Blessed Day,

Marylin

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Re: Rewards for Good is horrible

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Message 9 of 73

@stevenj49 

Hello Steven

R4G(Rewards for Good)  Rewards Program is ending/being changed to AARP Rewards in Mid September

As of July 25th members could no longer earn points & any points members have Will Not transfer to new program Use or Lose them 

But Games have never rewaded points Only doing Quizzes &  Promo Codes & Newsletters Subscription Earned Points 

 

The R4G Main page no longer has Earn Options & I would guess that Customer Service hasn't replied Due to fact Web Page has Banner stating "Rewards program ending Learn more"

(See Screenshots below) 

If you receive emails from AARP/R4G You should have received email telling you about the changes coming

There are lots of posts here in Community you can read to learn more Feel Free to post any questions & someone will try to help you 

Enjoy your day 

Ginger  :  ) 

20190803_113523.jpgBanner about changeScreenshot_20190803-113658_Gallery.jpgZoom in on Banner

Smiley Happy Smile & the world Smiles with you Smiley Wink Pass one on....its free
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Re: Rewards for Good is horrible

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Message 10 of 73

My Rewards points froze at 9700 last week even though I am on here playing several of the solitaire games every day. Is that the maximum you can get? When I click on "Rewards for Good", "9700 Points" or "Redeem Your Points" all I get is a blank white screen. I messaged AARP last week - no reply.

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