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Missing Points Earned Banner Rewards for Good Quizzes & Activities/Points Not Updating

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I have tried 4 different activities/quizzes on Rewards for Good.  Used (3) different browsers as per Customer Service Supervisor (Gloria in Arizona) to no avail.  I can't see the banner on the page showing the points earned for any quizzes or activities and my points aren't updating after completing with a perfect score.  I need HELP!!!  Constantly being kicked off the website!!

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