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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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@PatriciaW431706  This should not have happened at all.  I have the email address associated with your registered account on AARP.org but will need the other one to help you out further.  Can you send the new email and the old email to me at community@aarp.org so we can get those points you earned merged into the new account.

 

We don't want you posting your email address publicly Smiley Happy  Hope to hear from you soon.

AARPTeri
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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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Message 2 of 8

They did the same thing to me.  My email address was compromised so I changed my login and contact email to a new, safer account.

 

Rewards for Good openly and unapologitically stole my points.  Customer service was no help and said it was policy.

 

Why should I renew my AARP membership when they cheat their members on such a small issue?

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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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Message 3 of 8

I had a problem one time losing my points in an auction that I did not win.  My bid was subtracted and not returned when I was outbid.  I contacted AARP (or its contractor) and they restored my points.  If you don't get a reply after the holiday, see if there's a phone number you can call.

I'm thinking they will fix this.

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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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Message 4 of 8
Thanks for everyone's comments. I spoke to an AARP rep that is handling my complaint. I've been an AARP member since Spring of 2011, so that's many years to build up a LOT of points that I do not wish to lose. Smiley Happy
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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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@r447879w  We are sorry your points did not transfer when changing your email address.  Please call an AARP representative who can work with you to retrieve those points.  

They can be reached at 1.888.605.6432.

 

AARPTeri
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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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Message 6 of 8

@r447879w, Like @noblefool, I have seen moments when my Rewards for Good points balance seems to disappear. It has always come back, then again, I have neer changed my email address, either.

 

My hope is that @AARPTeri will be able to get to the bottom of this for you.

 

Best wishes.

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Re: AARP took ALL of my hard earned points just for changing my email address! :(

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Hello, yes as a matter of fact. I have seen my points come up 0.0m every once again, but always go back to the original points earned a day or two later.

 

I am sure a moderator or assigned AARP people will take care of it.

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AARP took ALL of my hard earned points just for changing my email address! :(

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Message 8 of 8

Today, I had to change my email address on AARP from Yahoo to Gmail due to upcoming Yahoo changes I'm not happy with. It took a few times to make the change happen, THEN I sign on this evening to play games and notice my point balance is "0.0M pts"!!! What the???? I send them an email in regards to the loss of my hard earned points, and am waiting for their response. Has this happened to anyone else? If so, why do they take away our hard earned points??? Thanks for any help anyone can give me on this matter. 

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