AARP Online Community and Discussion Forums - Unable to process your redemption request

young1re · ‎11-26-2024

Unable to process your redemption request. Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request. Unable to process your redemption request.

JeanA556544 · ‎02-26-2025

Same here. Aarp does nothing to help. Not renewing

DawnP468230 · ‎12-07-2024

"Unable to process your redemption request" I have been getting this message now too for a while now and can't get anything to redeem. I have tried different browsers and clearing cookies.

chiquoine · ‎01-21-2025

I too have been getting the "unable to process your redemption request" msg when I try to redeem rewards. I have called the Ombudsman # at least 6 times over the last month and left my name and number as directed but no one has ever called back. I just tried to private message you but when I click the link I just get a page that says "private messages" and there is no way to do anything on that page. I then tried to follow the instructions to turn on private messages by going to My Settings/Preferences Tab there is no Private Messenger Tab. ARGH!!!

AARPConsumerCare · ‎01-22-2025

Please accept my apology, @chiquoine. I can understand how frustrating this can be. We'd like to take a look into your AARP Rewards account. Please chat with an agent by clicking the CHAT icon on the right side of the screen. You can have more information here: https://aarp.info/2ThqJxO. Our team is available Monday through Friday, 8 a.m. - 8 p.m. ET. We look forward to hearing from you. Thanks in advance. - Daniela R.

JeanA556544 · ‎02-26-2025

Still waiting also for myaccount to get fixed. Last call for over 1/2 hour the agent hung up on me.

DawnP468230 · ‎01-17-2025

HELLO I AM STILL WAITING. I HAVE NOT HAD ANY UPDATES FROM AARP. PLENTY OF JUNK EMAIL AND ADS ON HOW WONDERFUL AARP IS AND HOW GREAT THE REWARDS ARE (THAT I CAN'T USE) BUT STILL NO PROGRESS ON THIS ISSUE. I CAN'T USE OR EARN POINTS & I CAN'T EVEN PURCHASE THE GIFT CARD DEALS EITHER. IT HAS BEEN OVER A MONTH AND MULTIPLE CONTACTS BUT NOTHING HAS BEEN DONE.

JeanA556544 · ‎02-26-2025

THIS IS HAPPENING TO ME ALLSO FOR GOING ON 2 months. I have called, text and chatted and nobady wants to help me

AARPConsumerCare · ‎01-21-2025

@DawnP468230 I'm terribly sorry for the frustration this has caused, Dawn. Please send me a private message with your complete mailing address, so I can locate your account and look into it. I look forward to hearing back from you! - Janelle M.

JeanA556544 · ‎02-26-2025

Myaccount has been not working for 2 months. Nobady will help me to get it to work.

DawnP468230 · ‎01-23-2025

I do not need any private messages that do nothing and empty meaningless customer service phrases, I have already done all of that several times and also spoke to a Travis at AARP and verified all of my personal information. Fix the problem and stop putting it on your customers to figure out how to use your system and jump through hoops doing useless private messages and chats which can be a roadblock and one more time and energy waste for us, the customer. I don't know what is going on with AARP, after all of the updates and outages lately, everything is only worse and I see more and more complaints. If you can't operate a proper system, be realistic and stop lying to your customers. From what I see on other comments though is that it is AARP turning off accounts randomly, not that the system is broken, which is an even more disgusting way of treating your customers. Someone needs to do something to change and correct whatever is wrong with AARP. Also, your front line customer service agents should have more tools available to them to actually do something to help the customer, rather than reading off scripted apologies and passing messages on to some mysterious back office department that no one gets to talk to.

MeganD935623 · ‎05-29-2025

Very well said!! I know it is nothing from this side as all 4 of our accounts will not allow purchase of Gift Cards and 2/4 will not allow redemption of points for gift cards. Constant contacts and nothing ever. They escalate to an abyss where someone may work on it in a month or two if they feel like it. Most of the time chat claims to be escalating cases it seems they are doing nothing as the one time I called; an actual case was made. They fixed part of the account but never all of it and then mysteriously stopped responding.

SASSYnLV · ‎06-02-2025

I'm also having an issue for almost 2 weeks trying to purchase cruise gift cards. I've called my bank 4x, nothing wrong with my credit card. I've called the rewards department 4x, answer the same questions numerous times. They thank me for being a member for 21 years. I'll have to cancel if they can't fix their issue.

AARPConsumerCare · ‎06-02-2025

Hi SASSYnLV. I understand how frustrating receiving an error message is. Can you please send us a private message with your name and address, so we may check your AARP Rewards account to see why you're receiving the error? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

AARPConsumerCare · ‎12-09-2024

I'm sorry to hear you're having issues redeeming your points, @DawnP468230. I've sent you a private message to take a look into this. Thank you. - Diana G.

sc5886282 · ‎12-15-2024

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

DawnP468230 · ‎12-14-2024

When is this issue going to be fixed??? I contacted customer service on Monday and still have not heard any update and I see so many people seem to be having this issue. It is beyond frustrating! I have the points that I took the time to earn and see redemption offers popping up but not able to access anything, so those will be gone. I can't even play the daily instant wins. Not to mention time wasted trying to figure out why this wasn't working. Since it seemed to be a common issue, I expected a lot more from AARP in getting it resolved quickly & better communication.

AARPConsumerCare · ‎12-16-2024

@DawnP468230. I can understand your frustration. It takes 5 business days for our team to review your case and get back to you. Please send me a private message if you do not hear from our team by the end of the day. - Diana G.

JeanA556544 · ‎02-26-2025

Aarp you don’t understand your frustration if you did you would me

DawnP468230 · ‎01-07-2025

Still waiting... has been a month now with this issue and no resolution despite multiple contacts and AARP making it sound like it will be resolved in a matter of days...then no follow up as promised

AARPConsumerCare · ‎01-07-2025

I see how frustrating this is, @DawnP468230. I've replied to your private message. Thank you for your patience. - Diana G.

DawnP468230 · ‎02-09-2025

STILL WAITING... IT HAS BEEN OVER 2 MONTHS NOW!!! NO REPLIES TO MY EMAILS EITHER. MY CASE WAS SUPPOSEDLY ESCALATED AND BEING WORKED ON... BUT IT HAS BEEN CRICKETS NOW FROM AARP.

AARPConsumerCare · ‎02-10-2025

Hi DawnP468230. I've sent you a private message, so we check on your rewards account for you. - Brandon C.

DawnP468230 · ‎02-26-2025

STILL NO RESOLUTION AND NO HELP FROM AARP.

On 2/10, I recvd the private msg from Brandon C asking for my name and email info. I provided it right away even though I have already done this before.

On 2/12 I get private msg that is pretty much anothe repeat of what has been done already.. "Thank you Dawn. I have made the review and there seems to be an issue with your AARP Rewards account. I need to escalate this for you, and someone from our team will investigate the issue. You will receive a response within 10 business days with details about the investigation. Please look for emails from that team possibly asking for more information, or providing contact information. We appreciate your membership, and if I can answer anything about membership or benefits, please let me know. Jodee R."

On 2/12 it get an email from Magda in Consumer Care "Thank you for contacting AARP regarding your Rewards account.

We require some additional information. Please call me directly at (562) 452-9859. I am available Monday - Friday from 8:30 am to 4:30 pm (PST).

I look forward to speaking with you.

Thank you for your support.

Sincerely,

Magda
Consumer Care
(877) 634-8313"

I call her back the SAME DAY but only get a voicemail. I leave a voicemail asking for a call back AND I sent an email stating that I just left a voicemail and please call me back and gave my number.

2/12 to 2/26 ... CRICKETS! NO CALL NO EMAIL NO NOTHING, ACCT IS STILL NOT WORKING.

2/26 - I call again, it goes directly to voicemail. I leave a message and I send another email reply asking for a call back. I call back again, this time it rings and rings before going to voicemail. No answer. I call a few more times to try to get someone, but only voicemail. I tried the toll free number, only goes to voicemail.

Again, my rewards have not been working since December! I first contacted AARP on 12/7, since then I have provided info by email and messaging and also by phone with someone after my case was supposedly escalated. There should not be anything else that is needed from me on this issue. Someone at AARP just needs to fix the account! It is crazy how many people are having this issue. I keep getting junk mail and email from AARP about all the benefits which is pretty irritating considering they can't/won't fix this issue!

AARPConsumerCare · ‎02-27-2025

DawnP468230 I have sent you a private message to gather your account details and will be looking into the investigation. I understand your frustration and would like the opportunity to check on this right away. Please respond to the private message, so we can get to work. - Christy C.

DawnP468230 · ‎03-17-2025

Still waiting for this to be fixed! I keep doing what is requested but an unable to reach Magda at the number provided, and am not receiving any return calls. I have been calling and calling today to try to get Magda but it always goes to voicemail.

DawnP468230 · ‎03-24-2025

Still waiting! Hello AARP??? Still can't get through to Magda or anyone at the toll free number. Left multiple messages but no calls back. I have sent emails, but no reply.

LutherF · ‎11-26-2024

They (the tech guys) will fix it. It isn't a system-wide problem, even though there is a daily post on this issue. I noticed this problem on October 30th. It was fixed today for me. They will fix your problem; however, it will take over 25 days.