Unable to process your redemption request

[XR633336]

 I receive "Unable to process your redemption request" when I try to retrieve AARP Rewards points. What can be done to resolve this issue?

[AARPConsumerCare]

Hi XR633336! Here is a link that explains the redemptions: https://aarp.info/3xUQmTP Please let me know if this is not the case. -Sue J

[XRAY7]

That is not helpful. None of that applies to the problem I am having redeeming my AARP Rewards points.

I receive "Unable to process your redemption request" when I try to retrieve AARP Rewards points.

What can be done to resolve this issue?

[AARPConsumerCare]

@XRAY7 Thank you for reaching out! I reviewed your Rewards account and there have been both earned points and points redemption transactions on your membership today. Are you still experiencing the issue?   - Janelle M.

[XR633336]

You are looking at the wrong account. The account you are looking at belongs to a family member. The problem I am having the problem with: Email ...32@gmail.com Acct #: ...46

[XRAY7]

Any progress resolving this issue?

[AARPConsumerCare]

@XRAY7 I'm not seeing an issue on your account, please give us a call if you are needing further assistance:  1-888-OUR-AARP (1-888-687-2277).  - Janelle M.