Technical Difficulties.....Again? ... Still?

[NeilJ79942]

After shutting down the awards program for 4 days and promising a whole new experience, nothing changes. Still getting "We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes. Thank you for your patience." And if we aren't getting the technical difficulty error, we get the delays in awarding points message.

New awards...nope
Faster response/page loads...nope
More reliable...nope
Fewer outages...nope

This has been going on for years and nothing seems to be getting done about resolving the issues.

So what was the outage all about if nothing changed?

[BtW751689]

Todays extra points word is codeword.  They give you points for entering it but not for playing the game even though they say you will earn points.  at least we have other options for points but don't promise stuff you can't deliver.

[AARPConsumerCare]

@BtW751689  Let's look into that! Playing the game Codeword does earn points daily. If you played, and didn't receive any points, please reach out in a private message with your email address, so I can check your account. Thanks!  Jodee R. 

[BtW751689]

the next time I try I will send you a screen shot showing before and after, maybe we will see what is or isn't happening

[AARPConsumerCare]

@BtW751689  I'm sorry you played Codeword and didn't receive the points, but I want to help! Please reach out in a private message at: https://aarp.info/47hWcl7 with your email address, so I can locate and review your account. Thanks for being a loyal Rewards user!  Jodee R. 

[TJTC8888]

No longer get any points for Fitbit synch. The app says it’s synching. Nope. Fitbit takes no responsibility for it. 

[AARPConsumerCare]

@TerrysaC580939 I'm terribly sorry to hear that you've had difficulty getting your points. I invite you to complete the troubleshooting steps to get back on track: https://aarp.info/3v19IpI. Please send me a private message with your email address, and I'll be happy to credit your missing points. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7  - Janelle M.

[NeilJ79942]

And down it goes!  "

AARP REWARDS IS CURRENTLY UNDERGOING MAINTENANCE

AARP Rewards is currently experiencing technical issues. We apologize for the inconvenience and thank you for your patience as we work on a resolution."

We should start a lottery. Whoever predicts the next time the site goes down gets a free membership to AARP! Claim your prize on the AARP reward site.

[NeilJ79942]

And so it continues...another day...another technical issue!

[J896552]

I am able to do some quizzes and videos.  I have had to do several of them twice to get any points!
Very, very frustrating!  Time to forget it.  Why so many problems?

This morning, I couldn’t even see my Reward Balance, so I guess this is current situation is better.  NO!

[PeggyH674394]

I played codeword no point and won't let me play again. It says I already played yet no points and not checked off in games list.

[MicheleW321192]

Happened again for me today.

[AARPConsumerCare]

I'm sorry to hear you didn't get the points for playing Codeword, @PeggyH674394. I understand how frustrating this can be. I've sent you a private message to take a look. Thank you! - Diana G.

[MicheleW321192]

Same thing happened to me yesterday.

[AARPConsumerCare]

@J896552  I'm sorry you're having trouble! Feel free to send me a private message with your name and email address, and I'll be happy to check on yours if you'd like. Thanks!  Jodee R. 

[NeilJ79942]

 Awards started to function (kinda) around 4:45 or so, then at around 5:15pm I started to get the "Technical" errors again. I can't believe that they actually pay someone to run this operation. If this had happened when I ran an IT dept, I along with everyone else in the department would have been standing in the unemployment line long ago.

[PeggyH674394]

You are so right. I understand being down for tech updates, but don't they test it before sending it out.  I was so glad to see some new games added for points. Now if only they both worked. Sigh.......

[NeilJ79942]

 1:15pm, down again -  "AARP Rewards is currently experiencing technical issues. We apologize for the inconvenience and thank you for your patience as we work on a resolution."

Just put it out of our misery!

[robin24]

Site came back up from maintenance and this is what I see:

Sorry, we are experiencing longer than expected delays in your point redemption. Please check your transaction history in a couple of minutes to confirm if your redemption was successful. Thank you for your patience.

[AARPConsumerCare]

@robin24 We are sorry for the inconvenience, and thanks for your patience! Everything is resolved, and running like normal. If you need anything else, please let me know!  Jodee R. 

[ElizabethJ386912]

No it is not resolved. It just went down again "

AARP REWARDS IS CURRENTLY UNDERGOING MAINTENANCE

AARP Rewards is currently experiencing technical issues. We apologize for the inconvenience and thank you for your patience as we work on a resolution."

[sherilee17]

Site is not up for me. Can't do a thing there.

[AARPConsumerCare]

 @sherilee17, thanks for reaching out. I am pleased to announce that our AARP Rewards site has resumed normal operations. I sincerely apologize for any frustration this may have caused. If you are still having trouble, please let me know. - Daniela R. 

[boscomagoo]

---Friday, Dec 6---still not working correctly. SO tired of the 'oops', 'we're sorry', 'thanks for your patience', 'try again later'.

you NEED serious IT help....why aren't you getting it? do you really think frustrating your customers on an ongoing, though intermittent basis, is a better option?

community comments for YEARS of this.... who is in charge and why aren't they fixing this?

[AARPConsumerCare]

@boscomagoo We're so sorry for the frustration this has caused. AARP Rewards is experiencing technical issues again and our team is diligently working to resolve these issues. We thank you for your patience while we get back on track.  - Janelle M.

[boscomagoo]

obviously what you have been doing for years, isn't working. I have had error messages pretty much every day for years now and points not received, 'you've already played today' after I get a message to try again because there was an error. I've talked to others with the same experience. I can honestly say, I've had more continuous problems with your site than any other, and that's an ongoing frustration.

I repeat -you need help and I don't understand why you accept all these same problems for YEARS and don't see it as a priority to fix.

you always thank us for our patience and you assume it is unlimited - it is not.

[MicheleW321192]

Site is apparently back up after being down, still cannot redeem points, error messages galore.

[Therapist4u]

hi Neil @NeilJ79942  🙂

YUP☹️

You just scored with AARP Rewards, but we need extra time

HOW MUCH 🤔😞

Still getting "We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes. Thank you for your patience." 

[cynthiam722433]

Except for the ads of course. There is never a problem with ads loading!!!!

[chas0501]

IÌf enough people get frustrated and leave, so will the advertisers!