Can’t Purchase Any Giftcards

[JulieF274301]

Went To Purchase Giftcard And I keep getting an error message when In fact I have the funds plus more in my account .. I have cleaned my cookies and also switched to the browser customer support says aarp is compatible with and it’s still not working .. I see similar issues being posted which lets me know it’s a deeper issue I Hope maintenance on wenesday Fixes this !!

[LauraR516315]

I have the same exact problem and it's 2/28/2024.  Looks like it's NOT resolved.  Lifetime member here.  What a waste of money if I can't use it.

[dreameryoung38]

Looking at the date this was posted I'm scared to try and purchase a gift card because of my ordeal.I purchased a gift card ,money was taken off of my debit card but no gift card.When I contacted someone it was as if I was dealing with two Aarps.I got my money back ,no gift card

[DavidB402754]

All attempts to purchase $100 or $500 Holland America Gift Cards have failed for two months now.  Is anyone actually able to purchase these cc May-July 2023?

[KristinC36725]

None of the gift cards are working!! Sad they can’t get this system fixed!! 

[AARPJanelleM]

@DavidB402754 Hi David, let me look into this. Are you getting an error message? What exactly is happening on the site when you try to purchase the gift cards?

[AARPJanelleM]

@JulieF274301 Let's look into this. What error message are you getting when you attempt to process a purchase on the Rewards site? Please ensure your name and billing address on your AARP account exactly match your credit card statement and be sure to turn off any third party ad blockers that may be interfering with the payment process. 

[GregK118333]

AARP payment system is horribly broken. Looking at past complaints: there is no hope. AARP needs to hire a systems programmer that knows how to work a credit card system. Jenelle your comment about ones name and address being exact is a red herring. You guys need to spend a little of your millions of dollars by getting a credit card, excepting in processing system to work.

[LauraR516315]

I agree with you wholeheartedly.  I and many others are SO frustrated that they can't seem to fix this.  As far as "names" needing to be exact, that's tricky.  Some credit cards use the full name "Gregory", some use "Greg" (just an example).  Some would use middle initial too.  Why does AARP care about the name at all?  For example, why can't I buy a GIFT CARD for SOMEONE ELSE?  My city according to the USPS is Portland, but I really live in Tigard CITY LIMITS.  This has caused me trouble in the past.  A credit card payment should only need CARD NUMBER, 3 DIGIT CODE, EXPIRATION DATE and ZIP CODE.  That's it.  NOT NAME!!!  NOT ADDRESS, NOT CITY.  Sorry, just my rant.  I used to test software.  This isn't rocket science if they had a software developer that knew what they were doing.  

[AARPConsumerCare]

Hello Laura, thanks for sharing your opinion. When buying gift cards, the card you are using should be under your name and the address we have on file should match the billing statement of the credit/debit card. If you are currently experiencing any issues please let me know. 

[CherylN419436]

My husband and I are having the same issues.  We called several times and chatted to try to get the issue fixed.  They say remove ad blocker, make sure your address is correct, make sure the name on the credit card matches.  We have done everything they have asked for and yet nothing has worked.  Then they say they'll "escalate" it to the Rewards department and get back to you in 3-5 days.  I don't know if anything will come of it from reading these other posts.  I joined because I was HOPING to use the Rewards benefit to purchase gift cards for an upcoming cruise, and looking at these boards and reddit, it seems to be a common problem that hasn't been resolved.  If you are reading this, please BEWARE of this website.  Save yourself some time and aggravation.  Look at these messages both here and other websites.     

[AARPConsumerCare]

Hi Cheryl! If it has been more than the 5 days since it was escalated, please give us a call as soon as possible. Here is our number:  1-888-OUR-AARP (1-888-687-2277). Our team is available Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

[GregoryF836801]

Why escalate a problem that has been going on for some time? Tried today, no gift cards!

[AARPConsumerCare]

Hi Gregory! If you purchased or redeemed an eGift card or other digital item from AARP Rewards and have yet to receive it, please check your email Spam or Junk folder. Digital Rewards will be delivered to the Participant's email address associated with their AARP.org Online Account within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST, Monday – Friday). Please review our Terms and Conditions to review the full delivery timing. If it's not in your Spam or Junk folder, and it's been 24 hours since you purchased or redeemed the item, please contact us, and we can check the status. You can: Chat with us online using the CHAT icon on the right. Call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

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[GregoryF836801]

Why don’t you read the thread. No one can buy gift cards. I tried, but was unsuccessful, like everyone else. I have an idea for you, why don’t you try and buy a gift card and see for yourself? Then you can ask for help, and your problem will be escalated, with no solution. 

[iLuvAutumn]

(2/29/24) Lol @GregoryF836801 , the NEWBIES will "learn"  🤣😂

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[*** GREGORY @GregoryF836801 wrote:

Why don’t you read the thread. No one can buy gift cards. I tried, but was unsuccessful, like everyone else. I have an idea for you, why don’t you try and buy a gift card and see for yourself? Then you can ask for help, and your problem will be escalated, with no solution. ***]

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[gwade854]

I bought a gift card successfully three days ago but AARP gift card site now says it can't process.  AARP, get busy.  Also hard to find all cards available

[AARPJanelleM]

@gwade854 I reviewed your account and I notice that those purchases processed yesterday! Please let me know if there's anything I can do to help.

[GregoryA960703]

I was able to buy one 1st thing this morning and now I can't buy any more. I have attempted many computers and different cards to no luck. Why did it work and then 10M late failed to work and hasn't worked all day. 

[akisaito]

Same here, was able to buy one and get the same error message when trying to buy more.  Took over a week for AARP to send the gift card after ordering since my order was some how "escalated" after ordering.  Gift card was sent 3 business days after the charge was posted (not pending) it was posted.  No explanation as to why my order was escalated.  Very Frustrated!!

[AARPConsumerCare]

Hi @akisaito, I can understand your frustration. I'm glad to hear you reached out to us and our team was able to resolve the issue. - Diana G.

[KristyJ262512]

i DID THAT THIS EVENING. SO FRUSTRATING.

[AARPConsumerCare]

Hi @KristyJ262512, I see the issue was escalated on April 2nd. Please allow 3-5 business days for a response. - Diana G. 

[AARPJanelleM]

@GregoryA960703 Our escalations team is handling your case. You should receive a response by Tue, July 18. Also, it looks like the issue may have resolved as you were able to purchase a gift card on July 13; We're always here to help if you need anything!

[ThomasW705477]

That’s all you guys want to do is just escalate. Yall need to get your act together what a HUGE waste 

[JasonA477654]

It seems to be a way that they are controlling the amount of cards they are selling.  I tried 5 different devices and computers with different browsers and nothing.  No problem signing up and paying for the membership though, go figure.  

[LauraR516315]

This much I believe is what they tell everyone:  the name and addy associated with your AARP membership and on your credit card MUST EXACTLY MATCH.  I managed to find one credit card that worked...it happened to be a NEW card I had just received.  So, you might research the addy's on them.  Also, they limit to 5 gift cards in a month.  New month rolls around, you can purchase 5 more.  I have seen posts on this thread where people say their name and addy's on the AARP and CREDIT card exactly match, but they don't work.  The one that finally worked for me was my Costco CITI VISA card.