Can’t Purchase Any Giftcards

[JulieF274301]

Went To Purchase Giftcard And I keep getting an error message when In fact I have the funds plus more in my account .. I have cleaned my cookies and also switched to the browser customer support says aarp is compatible with and it’s still not working .. I see similar issues being posted which lets me know it’s a deeper issue I Hope maintenance on wenesday Fixes this !!

[HouvilladoB335241]

Here we are in late sept of 2023 and it still does not work.  I reported it but they did not know why.  there is a reason otherwise we would not all be complaining over the last few months.  

[AARPJanelleM]

@HouvilladoB335241 Your escalation was created yesterday and you can expect your issue to be resolved within 3-5 business days. Keep an eye out for another email from our escalations team once they have more info for you. We're here to help!

[mwainright08]

Good morning! I've tried purchasing some gift cards this morning with two different payment methods and none went through. Is there an issue with the system? I got a generic error message everytime. Thanks! 

[HouvilladoB335241]

I tried American express, visa and master card all same results 

[AARPJanelleM]

@mwainright08 Your escalation is currently being worked on. Be sure to respond to the email or call the phone # provided if you need to speak with our team regarding your case. Let me know if there's anything I can do to help!

[HouvilladoB335241]

But was it resolved.  no one is doing anything to resolve the major issues here.  your comments are standard replies you are told 

[AshleighM511053]

I can’t purchase any gift cards. I’m a brand new customer just signed up 2 days ago but can’t purchase anything! This is just horrible a waste of membership. I’m leaving for a cruise next week and was hoping to buy a few gift cards but impossible to do. Supposedly it was escalated but no case number or follow up! 

[HouvilladoB335241]

did you ever get a reply back to this like they said

[AARPJanelleM]

@AshleighM511053 I'm terribly sorry to hear this, Ashleigh! Your case was escalated on 8/3 and you can expect a response within 3-5 business days via email. We are also experiencing intermittent issues with the purchase cart today and our team is working to get it fixed ASAP. Let me know if you need anything further, I'm here to help!

[dreameryoung38]

Looking at the date this was posted I'm scared to try and purchase a gift card because of my ordeal.I purchased a gift card ,money was taken off of my debit card but no gift card.When I contacted someone it was as if I was dealing with two Aarps.I got my money back ,no gift card

[DavidB402754]

All attempts to purchase $100 or $500 Holland America Gift Cards have failed for two months now.  Is anyone actually able to purchase these cc May-July 2023?

[AARPJanelleM]

@DavidB402754 Hi David, let me look into this. Are you getting an error message? What exactly is happening on the site when you try to purchase the gift cards?

[AARPJanelleM]

@JulieF274301 Let's look into this. What error message are you getting when you attempt to process a purchase on the Rewards site? Please ensure your name and billing address on your AARP account exactly match your credit card statement and be sure to turn off any third party ad blockers that may be interfering with the payment process. 

[GregK118333]

AARP payment system is horribly broken. Looking at past complaints: there is no hope. AARP needs to hire a systems programmer that knows how to work a credit card system. Jenelle your comment about ones name and address being exact is a red herring. You guys need to spend a little of your millions of dollars by getting a credit card, excepting in processing system to work.

[gwade854]

I bought a gift card successfully three days ago but AARP gift card site now says it can't process.  AARP, get busy.  Also hard to find all cards available

[AARPJanelleM]

@gwade854 I reviewed your account and I notice that those purchases processed yesterday! Please let me know if there's anything I can do to help.

[GregoryA960703]

I was able to buy one 1st thing this morning and now I can't buy any more. I have attempted many computers and different cards to no luck. Why did it work and then 10M late failed to work and hasn't worked all day. 

[AARPJanelleM]

@GregoryA960703 Our escalations team is handling your case. You should receive a response by Tue, July 18. Also, it looks like the issue may have resolved as you were able to purchase a gift card on July 13; We're always here to help if you need anything!