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Newbie

Can’t Purchase Any Giftcards

Went To Purchase Giftcard And I keep getting an error message when In fact I have the funds plus more in my account .. I have cleaned my cookies and also switched to the browser customer support says aarp is compatible with and it’s still not working .. I see similar issues being posted which lets me know it’s a deeper issue I Hope maintenance on wenesday Fixes this !!

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Periodic Contributor

Still broken 8/11/2024

Something went wrong with your transaction. Please try again or contact AARP Rewards Support 

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Regular Contributor

Shelli,

I am not affiliated with AARP, but I had the same problem.  I tried 4 different credit cards and none worked.  Finally, a brand new Costco CITI VISA card worked!  You may already know this but the NAME and ADDY for your credit card must EXACTLY MATCH the NAME and ADDY that AARP has for your account (logon to AARP, select your name in the upper right corner, then select ACCOUNT to see how your NAME and ADDY appear).  Then, do the same for the credit card you wish to use.  I hope this helps!  

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Contributor

I've been trying to buy cruise cards myself for the last 2 days and I opened a ticket too and will be probably 5 days. I hope they get if fixed before I have to pay off my cruise at the end of the month!!! Very unacceptable. 

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Regular Contributor

I am not affiliated with AARP, but I had the same problem.  I tried 4 different credit cards and none worked.  Finally, a brand new Costco CITI VISA card worked!  You may already know this but the NAME and ADDY for your credit card must EXACTLY MATCH the NAME and ADDY that AARP has for your account (logon to AARP, select your name in the upper right corner, then select ACCOUNT to see how your NAME and ADDY appear).  Then, do the same for the credit card you wish to use.  I hope this helps!  

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Community Concierge

I'm sorry to hear you're having issues purchasing gift cards through AARP Rewards, @ShelliM540884. Please send me a private message with your name and email address or use the "CHAT" feature to take a look into this. Thank you! - Diana G.

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Periodic Contributor

I have used chat, and called. Supposedly issue was escalated and I was supposed to hear something a week ago. Still haven't so called again today.. still having same issue... noone will email me or call me to fix it. I have spoke to yall at least 6 times now about this same issue

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Community Concierge

Hi @ShelliM540884, I'm sorry to hear you haven't received an update about your gift cards. I've sent you a private message to take a look into this. Thank you. - Diana G.

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Periodic Contributor

I guess it's time for me to report to BBB as well

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Contributor

Am having the same problem, customer service tells me it takes 3 business days for a reply.

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Periodic Contributor

I still haven't heard back from them.. it's been 10 business days

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Community Concierge

Hi @ShelliM540884, please check my previous reply. Thank you. - Diana G.

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Community Concierge

Hello Arlene, I see our team is currently working on your case and will reach out as soon as possible. Thank you for your patience. - Daniela R. 

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Contributor

Today the site is freezing and no it's not on my end...

Thank you

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Community Concierge

You are welcome, Arlene. - Daniela R. 

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Regular Contributor

Website to file a complaint to Better Business Bureau against AARP:

 

https://www.bbb.org/file-a-complaint/0241-2126

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Periodic Contributor

I plan on reporting them today and cancelling our memberships

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Community Concierge

Hi @JeffreyW68256, I've taken a look into this and I see you called yesterday, May 2nd, and the issue with your purchases was escalated. Please allow 3-5 business days for a resolution. Thanks. - Diana G.

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Periodic Contributor

Its been 5 business days since I opened the ticket, but I guess they don't count the opening day, but still no one has reached out. I would very much appreciate someone to help with this 

 

 

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Periodic Contributor

Same I really do want to report them now and I will be canceling my subscription with them you snatched my money off my card but still no gift card my cruise will probably leave before they even get back to me . AT THIS POINT they can keep the gift card and give me my money back or I will dispute with my bank no way you took my money and I don’t have no gift cards and you can’t tell me why like wtf . NOT ACCEPTABLE

Community Concierge

@BreionnaH726171 I'm so sorry to hear you have not received your gift card! Let's get to the bottom of this. Please send me a private message with your complete name, mailing address and email address that you use for the Rewards site so I can locate your account and follow up on your missing gift card. I look forward to hearing back from you! https://aarp.info/47hWcl7  - Janelle M.

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Community Concierge

@JeffreyW68256, the case was created Thursday, May 2nd. The 5th business day will be tomorrow, Thursday, May 9th. Please let us know if you don't hear from our team tomorrow by the end of the day. - Diana G.

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Periodic Contributor

It won’t let me send you a private message here is my email can you shoot me an email please “[removed personal info] “ yes I would love to get to the bottom of this instead of hearing it’s been escalated PLEASE TELL ME WHATS GOING ON .

Community Concierge

@BreionnaH726171 Thank you for getting back to me. I have removed your email address from your reply. AARP recommends not sharing personal info in public forums such as this. It sounds like you need to enable your private messenger to send us a private message. You can find the steps to do that here: https://aarp.info/47hWcl7. If you prefer to reach out to us using a different method, you can do that here: https://aarp.info/3epCObA. Also, if your issue has already been escalated, you can expect to hear back from our team within 3-5 business days once they review your case.  - Janelle M.

Contributor

Having the same problem very frustrating as that was the sole reason I signed up. When do you plan to fix this issue @AARPConsumerCare 

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Periodic Contributor

Having the same issue and the same reason I signed up. Glad to see I am not alone. They most definitely need to get this problem fixed ASAP.

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Contributor

I only signed up for the gift cards as well and Im having the same issue. The charge is still pending on my account so Im hoping the transaction falls off later. If I don't get the cards, I just want my membership fees back. My cruise is THIS week. I hope we get it figured out!

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Community Concierge

Hi, here to help! Please click this link https://m.me/aarp to reach out in a private message with your membership # and full mailing address and I'll be happy to look into your Rewards account. -Carla S.

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Periodic Contributor

I've done everything they suggested. They did reach out to me, and I did what they said there also.
My CC matches identically, and I still get the error.
Time is money, and I've wasted a lot of time - I'm just going to Carnival and paying the full price. I won't be renewing my membership tho. It's been a PITA.

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Community Concierge

@TracyM848275  We hope you'll reconsider. I have escalated your issue and a member of the Rewards team will reach out to you in 3-5 business days by email. In the meantime, maybe try to turn off your AdBlocker. Thanks so much!  Jodee R. 

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