Can’t Purchase Any Giftcards

[JulieF274301]

Went To Purchase Giftcard And I keep getting an error message when In fact I have the funds plus more in my account .. I have cleaned my cookies and also switched to the browser customer support says aarp is compatible with and it’s still not working .. I see similar issues being posted which lets me know it’s a deeper issue I Hope maintenance on wenesday Fixes this !!

[HouvilladoB335241]

I tried American express, visa and master card all same results 

[AARPJanelleM]

@mwainright08 Your escalation is currently being worked on. Be sure to respond to the email or call the phone # provided if you need to speak with our team regarding your case. Let me know if there's anything I can do to help!

[HouvilladoB335241]

But was it resolved.  no one is doing anything to resolve the major issues here.  your comments are standard replies you are told 

[KristinC36725]

I have had this trouble for a year now!! You literally have to try every day and at early mornings and it MIGHT sneak through!! They need a programmer that knows what they are doing!!! 

[LauraR516315]

I agree.  Hire a 18 year old software developer and he/she will fix it in a heartbeat!  

[AshleighM511053]

I can’t purchase any gift cards. I’m a brand new customer just signed up 2 days ago but can’t purchase anything! This is just horrible a waste of membership. I’m leaving for a cruise next week and was hoping to buy a few gift cards but impossible to do. Supposedly it was escalated but no case number or follow up! 

[HouvilladoB335241]

did you ever get a reply back to this like they said

[AARPJanelleM]

@AshleighM511053 I'm terribly sorry to hear this, Ashleigh! Your case was escalated on 8/3 and you can expect a response within 3-5 business days via email. We are also experiencing intermittent issues with the purchase cart today and our team is working to get it fixed ASAP. Let me know if you need anything further, I'm here to help!

[LauraR516315]

Still broken as of 1/28/2024.  Hmmm...sorry, but you all really need to do better.  We just cannot recommend AARP with these kind of issues that go unresolved.

[LauraR516315]

I have the same exact problem and it's 2/28/2024.  Looks like it's NOT resolved.  Lifetime member here.  What a waste of money if I can't use it.

[dreameryoung38]

Looking at the date this was posted I'm scared to try and purchase a gift card because of my ordeal.I purchased a gift card ,money was taken off of my debit card but no gift card.When I contacted someone it was as if I was dealing with two Aarps.I got my money back ,no gift card

[DavidB402754]

All attempts to purchase $100 or $500 Holland America Gift Cards have failed for two months now.  Is anyone actually able to purchase these cc May-July 2023?

[KristinC36725]

None of the gift cards are working!! Sad they can’t get this system fixed!! 

[AARPJanelleM]

@DavidB402754 Hi David, let me look into this. Are you getting an error message? What exactly is happening on the site when you try to purchase the gift cards?

[AARPJanelleM]

@JulieF274301 Let's look into this. What error message are you getting when you attempt to process a purchase on the Rewards site? Please ensure your name and billing address on your AARP account exactly match your credit card statement and be sure to turn off any third party ad blockers that may be interfering with the payment process. 

[GregK118333]

AARP payment system is horribly broken. Looking at past complaints: there is no hope. AARP needs to hire a systems programmer that knows how to work a credit card system. Jenelle your comment about ones name and address being exact is a red herring. You guys need to spend a little of your millions of dollars by getting a credit card, excepting in processing system to work.

[LauraR516315]

I agree with you wholeheartedly.  I and many others are SO frustrated that they can't seem to fix this.  As far as "names" needing to be exact, that's tricky.  Some credit cards use the full name "Gregory", some use "Greg" (just an example).  Some would use middle initial too.  Why does AARP care about the name at all?  For example, why can't I buy a GIFT CARD for SOMEONE ELSE?  My city according to the USPS is Portland, but I really live in Tigard CITY LIMITS.  This has caused me trouble in the past.  A credit card payment should only need CARD NUMBER, 3 DIGIT CODE, EXPIRATION DATE and ZIP CODE.  That's it.  NOT NAME!!!  NOT ADDRESS, NOT CITY.  Sorry, just my rant.  I used to test software.  This isn't rocket science if they had a software developer that knew what they were doing.  

[AARPConsumerCare]

Hello Laura, thanks for sharing your opinion. When buying gift cards, the card you are using should be under your name and the address we have on file should match the billing statement of the credit/debit card. If you are currently experiencing any issues please let me know. 

[CherylN419436]

My husband and I are having the same issues.  We called several times and chatted to try to get the issue fixed.  They say remove ad blocker, make sure your address is correct, make sure the name on the credit card matches.  We have done everything they have asked for and yet nothing has worked.  Then they say they'll "escalate" it to the Rewards department and get back to you in 3-5 days.  I don't know if anything will come of it from reading these other posts.  I joined because I was HOPING to use the Rewards benefit to purchase gift cards for an upcoming cruise, and looking at these boards and reddit, it seems to be a common problem that hasn't been resolved.  If you are reading this, please BEWARE of this website.  Save yourself some time and aggravation.  Look at these messages both here and other websites.     

[AARPConsumerCare]

Hi Cheryl! If it has been more than the 5 days since it was escalated, please give us a call as soon as possible. Here is our number:  1-888-OUR-AARP (1-888-687-2277). Our team is available Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

[GregoryF836801]

Why escalate a problem that has been going on for some time? Tried today, no gift cards!

[AARPConsumerCare]

Hi Gregory! If you purchased or redeemed an eGift card or other digital item from AARP Rewards and have yet to receive it, please check your email Spam or Junk folder. Digital Rewards will be delivered to the Participant's email address associated with their AARP.org Online Account within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST, Monday – Friday). Please review our Terms and Conditions to review the full delivery timing. If it's not in your Spam or Junk folder, and it's been 24 hours since you purchased or redeemed the item, please contact us, and we can check the status. You can: Chat with us online using the CHAT icon on the right. Call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

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[GregoryF836801]

Why don’t you read the thread. No one can buy gift cards. I tried, but was unsuccessful, like everyone else. I have an idea for you, why don’t you try and buy a gift card and see for yourself? Then you can ask for help, and your problem will be escalated, with no solution. 

[SummerIsTooHOT]

(2/29/24) Lol @GregoryF836801 , the NEWBIES will "learn"  🤣😂

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[*** GREGORY @GregoryF836801 wrote:

Why don’t you read the thread. No one can buy gift cards. I tried, but was unsuccessful, like everyone else. I have an idea for you, why don’t you try and buy a gift card and see for yourself? Then you can ask for help, and your problem will be escalated, with no solution. ***]

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[gwade854]

I bought a gift card successfully three days ago but AARP gift card site now says it can't process.  AARP, get busy.  Also hard to find all cards available

[AARPJanelleM]

@gwade854 I reviewed your account and I notice that those purchases processed yesterday! Please let me know if there's anything I can do to help.

[GregoryA960703]

I was able to buy one 1st thing this morning and now I can't buy any more. I have attempted many computers and different cards to no luck. Why did it work and then 10M late failed to work and hasn't worked all day. 

[KristyJ262512]

i DID THAT THIS EVENING. SO FRUSTRATING.

[AARPConsumerCare]

Hi @KristyJ262512, I see the issue was escalated on April 2nd. Please allow 3-5 business days for a response. - Diana G. 

[AARPJanelleM]

@GregoryA960703 Our escalations team is handling your case. You should receive a response by Tue, July 18. Also, it looks like the issue may have resolved as you were able to purchase a gift card on July 13; We're always here to help if you need anything!