not progressing Jewel Quest

lh8750 — Sun, 22 Mar 2026 19:32:34 GMT

I have won Level 21 several times but it does not progress???????????????

Re: not progressing Jewel Quest

sandy — Tue, 31 Mar 2026 18:34:20 GMT

@lh8750, Sorry you’re stuck there — that’s definitely frustrating, especially after completing the level multiple times.

For issues like this, the fastest way to get help is through the in-game support team. Here’s how to reach them:

Go to the Jewel Quest game page
Scroll to the bottom of the page (the same page where you click Play)
Click “Contact Arkadium Support”
A support window will open in the lower right corner of your screen
- Make sure you’re on the correct game page so it pulls in the right details
- You can also check the “Known Issues” section to see if this is already being tracked
If you don’t see your issue listed, click “Contact Arkadium”
Fill out the form with a few details so their team can investigate and help

That team can look directly into your game progress and get this sorted out for you.