Garmin Tracker will not Stay Synced

JohnH600910 — Wed, 12 Feb 2025 20:50:37 GMT

I've fought this for several months now.

I originally synced my Garmin Epix 2 via my app on my iPhone (Latest AARP Now app and IOS). It goes through the steps and shows that the tracker is synced. However, No points were ever recorded when I completed the required steps for the day.

I contacted support via text. Completed all the steps to no avail. They awarded me points for some of the days I could send screen shots, but this is not ideal way to complete this "automatic" process.

I finally was pointed to do this on my computer, via the web. Had a couple of issues with pop up blockers stopping a new page from opening, but fixed that and got the tracker to sync.

Issue: I have to go through the sync process every evening because the web page indicates that I need to "sync a tracker". It has lost my connection, somehow. However, if I check my phone app, it indicates I am still connected. When I look at my Garmin App, it indicates I am still allowing AARP Access.

If I do not resync in the evening, it will not collect the steps and award the points.

I've read several other posts and see that others are having this issue with other trackers, so it seems to be localized to one common connection, AARP site.

When I worked for a company, I did this on a regular basis to reduce my health care costs and it was a piece of cake. Synced it once and it just worked.

I also get the message on the rewards page about "Opps, something went wrong". It comes up frequently.

Can someone on the AARP side fix this?

Re: Garmin Tracker will not Stay Synced

ArielM798928 — Wed, 12 Mar 2025 03:53:10 GMT

I’m having the same issues

Re: Garmin Tracker will not Stay Synced

AjW792067 — Tue, 11 Nov 2025 00:29:07 GMT

looks like no progress here and many watching as i assume they have the same issue (i do). i refuse to do all the many fiddling for this. Garmin says it is good, connected and sending data multiple times a day. AARP please decide if you are going to support this or not

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Garmin Tracker will not Stay Synced

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Re: Garmin Tracker will not Stay Synced