https://community.aarp.org/t5/Computer-Questions-Tips/Webmail-existing-account-at-Frontier-com-transferred-to-Yahoo/m-p/2553603#M5575 <P>On March 20, 2024 Frontier.com transferred their webmail services to Yahoo.com. Although notice was given to their customers, they were unclear to many older users with limited computer skills.</P><P>As a result many people have been unable to access their old&nbsp;<a href="https://community.aarp.org/t5/user/viewprofilepage/user-id/1440515">@frontier</a>.com mail (over 4 weeks now).</P><P>Frontier says they can't help since it was all turned over to Yahoo.</P><P>When they follow the instructions given by Frontier to login as usual (username@frontier.com) and use their usual password, they get an error message "unable to sign in, username/pwd don't match.</P><P>They can create a new account with no problem but are unable to regain all their old (and mounting new) messages.</P><P>To talk to a real person at Yahoo they have to pay for Yahoo's Premium Help ($50).</P><P>The instructions from Yahoo only manage to set up another webmail account with no ties to the old Frontier account.</P><P>Has anyone been able to get through this maze and successfully recover their Frontier account?</P> Mon, 29 Apr 2024 16:49:26 GMT GreggK347722 2024-04-29T16:49:26Z https://community.aarp.org/t5/Computer-Questions-Tips/Webmail-existing-account-at-Frontier-com-transferred-to-Yahoo/m-p/2553603#M5575 <P>On March 20, 2024 Frontier.com transferred their webmail services to Yahoo.com. Although notice was given to their customers, they were unclear to many older users with limited computer skills.</P><P>As a result many people have been unable to access their old&nbsp;<a href="https://community.aarp.org/t5/user/viewprofilepage/user-id/1440515">@frontier</a>.com mail (over 4 weeks now).</P><P>Frontier says they can't help since it was all turned over to Yahoo.</P><P>When they follow the instructions given by Frontier to login as usual (username@frontier.com) and use their usual password, they get an error message "unable to sign in, username/pwd don't match.</P><P>They can create a new account with no problem but are unable to regain all their old (and mounting new) messages.</P><P>To talk to a real person at Yahoo they have to pay for Yahoo's Premium Help ($50).</P><P>The instructions from Yahoo only manage to set up another webmail account with no ties to the old Frontier account.</P><P>Has anyone been able to get through this maze and successfully recover their Frontier account?</P> Mon, 29 Apr 2024 16:49:26 GMT https://community.aarp.org/t5/Computer-Questions-Tips/Webmail-existing-account-at-Frontier-com-transferred-to-Yahoo/m-p/2553603#M5575 GreggK347722 2024-04-29T16:49:26Z