topic Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration in Medicare & Insurance

Issues with AARP UHC Supplemental Plan HealthSafe ID registration

pjsnook — Thu, 02 Feb 2023 07:28:51 GMT

I enrolled in the AARP UHC Supplemental plan 10/1/2022. I have never been able to access my account on line because the HealthSafe ID registration got corrupted and NO ONE can seem to resolve this! I have no access to my portal and benefits. I have had several tickets opened up with UHC Tech Support with NO resolution to date, 4 months later. How/who can escalate this issue?

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

pjsnook — Thu, 02 Feb 2023 14:27:24 GMT

Has anyone else had this experience with UHC? I cannot get past the HealthSafe ID logon ever. Tech support has been saying my registration is incomplete but all of my information is correct. Apparently when you first enroll now an automatic email is sent to the member instructing you to log in and create your HealthSafe ID. Problem is that email is sent prior to all of the enrollment information being processed and approved and the registration somehow then gets incomplete/corrupted. Does anyone know if there is another way to access the AARP UHC Supplemental plan information without using this access point?

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

jyg — Thu, 23 Mar 2023 19:48:27 GMT

I have the same problem. I am beyond angry

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

psbarta — Thu, 23 Mar 2023 21:05:32 GMT

I suggest that you try to login to the HealthSafe ID website. https://www.healthsafe-id.com/

If you can successfully login on that site, then the issue would be with UHC.

If you can not login on the HealthSafe ID website, then I would think the login script would give you a chance to correct your information, or direct you the support desk that can help. It is my understanding that HealthSafe ID might be connected to the medicare.gov site as well. So I would suggest you keep track of what ever you enter while creating or correcting your information.

When I create an account, I open a tab in the browser that has my inbox for the email I'm going to use open, and then in another tab start the sign-up process. I also have a notebook (either physical or digital) open and write down responses as I fill in the fields, including security questions. Yes, it takes time, but my philosophy in the tech world, is to not need tech support, if possible. Some problems are on their side and a hundred reboots or cashe clearing won't help.

While you are at your computer, also make sure you can get into the SSA and medicare accounts directly, check their setup (name, password, contact, etc.).

All a suggestion that I hope helps solve the issue.

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

jyg — Thu, 23 Mar 2023 21:48:18 GMT

The healthsafe ID web site is the problem. My issue is that 5 years ago I had a healthsafe ID from another insurance plan, and login was inactivated by UHC. Trying to create a new login is not possible. There is a massive problem, per the drug plan “advocate”.

The only recourse is to file a complaint with CMS.

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

bdurk — Tue, 05 Dec 2023 22:02:01 GMT

I was having this issue until I realized that my husband and I share an AARP account. He has a Medicare Supplement plan thru UHC and mine was through a different company. I was applying for a plan through UHC and experienced the same difficulty until a lightbulb went off and I entered my husband's information. Viola! My application for insurance was there. Reminds me of the 1970s when I couldn't get a credit card on my own🙄

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

CherylF604522 — Mon, 19 Feb 2024 03:21:38 GMT

The entire problem is with uniited Healtcare and the Healthcare Id site.

If they are both with AI which I have encountered then you know that everything is NOT above board. You are wrong. And for us who want to visit our doctors they seem to think they can tell us who to go to and just because we live in one state we may work in another and we may have a doctor in another. Who the hell do they think they are. They ARE NOT THE BOSS. THE SOONER THEY REALIZE THAT THEY WILL BE BETTER OFF !!!!!

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

CherylF604522 — Mon, 19 Feb 2024 03:25:52 GMT

It does not work !

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

CherylF604522 — Mon, 19 Feb 2024 03:27:59 GMT

The class action suit states that many people are having problems because they are using AI What a stupid thing to do when many people depend on their insurance to go to their doctors. Since Covid people in the insurance companies have become stupid.

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

pendocks — Sun, 13 Oct 2024 16:14:06 GMT

I'm having the same issues. I'm wondering if your issue has been resolved. I am so frustrated!

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

d271250m — Wed, 16 Oct 2024 19:47:54 GMT

I am having the same issue. Apparently I had an old Optum account from a previous employer and when I left it was canceled. Now when I try to check out plans further or begin the sign up process I am informed that I had a previous one and it sends an email to a long since deleted email account and a former work cell phone. Spent over two hours so far with various folks from Optime to United Healhcare and their resolution is to have someone sign me up manually and 'it should' straighten itself out in the future............

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

jyg — Thu, 17 Oct 2024 00:03:45 GMT

It took WEEKS to clear it up. By then I had missed refills on expensive meds. UHC is horrible

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

edkarjala — Wed, 16 Apr 2025 15:42:39 GMT

I am on Kaiser Permanente Advantage (in So Cal but relocated recently to TX) and it is the BEST! Transparent, they keep you informed regularly, and everyone acts as if they have vestiture in the organization and services. KP is not available in Texas regrettably and trying to apply to AARP's UHC Supplemental and have not hear one iota from anyone. Called in and it was a world away from my experience with KP... WOW!

Re: Issues with AARP UHC Supplemental Plan HealthSafe ID registration

edkarjala — Wed, 16 Apr 2025 15:44:29 GMT