https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636285#M12432 <P>Several complaints here. #1-Using foreign-born people or companies when a large # of your clientele are aging and various degrees of hearing-impaired. Foreign accents do NOT help matters.&nbsp; &nbsp;#2-If United is using Indian-based customer service, you are simply&nbsp; legitimizing scammers who call with the same Pacific-rim accents. The cold facts are that 65 to 75 percent of the WORLD'S illegal scam&nbsp; phone calls originate from India, Pakistan , and Sri Lanka.&nbsp; These are THIEVES who rob Seniors with no remorse. So please, don't even think about mentioning Prejuidice, or bias, in using the services from that area, you are doing a dis-service to your American clients.</P> Wed, 29 Oct 2025 22:02:02 GMT IndyMo 2025-10-29T22:02:02Z https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636285#M12432 <P>Several complaints here. #1-Using foreign-born people or companies when a large # of your clientele are aging and various degrees of hearing-impaired. Foreign accents do NOT help matters.&nbsp; &nbsp;#2-If United is using Indian-based customer service, you are simply&nbsp; legitimizing scammers who call with the same Pacific-rim accents. The cold facts are that 65 to 75 percent of the WORLD'S illegal scam&nbsp; phone calls originate from India, Pakistan , and Sri Lanka.&nbsp; These are THIEVES who rob Seniors with no remorse. So please, don't even think about mentioning Prejuidice, or bias, in using the services from that area, you are doing a dis-service to your American clients.</P> Wed, 29 Oct 2025 22:02:02 GMT https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636285#M12432 IndyMo 2025-10-29T22:02:02Z https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636330#M12433 <P>The problem is that using U.S.-based customer service reps costs more, and the cold fact is that AARP members are extremely averse to price hikes.</P> Thu, 30 Oct 2025 00:34:04 GMT https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636330#M12433 TRL1111 2025-10-30T00:34:04Z https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636337#M12434 <P>Wow! &nbsp;Just freakin’ wow! <span class="lia-unicode-emoji" title=":face_with_open_mouth:">😮</span>&nbsp;</P> Thu, 30 Oct 2025 00:47:22 GMT https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-s-Customer-service/m-p/2636337#M12434 SereneSeagull 2025-10-30T00:47:22Z