https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2632916#M12248 <P>I've just spent 5 hours over several days with United Healthcare trying to get a vacation override for medication that I would have received but for the fact that I will be out of the country when it is fillable.&nbsp; My doctor prescribed 3 30-day refills, and last week they told me they would fill 30 days worth that week, telling me I should call again today and it would not be a problem t o get another 30-day vacation override.</P><P>&nbsp;</P><P>When I called they told me that I needed to get another prescription from my doctor, which is the opposite of what they told me last week.&nbsp; When I complained, I got nowhere with the "advocate" because they apparently have NO authority to do anything.&nbsp; When I told her I wanted to elevate my claim to her supervisor, she told me that the supervisor would tell me the same thing.&nbsp; When I said I didn't care and wanted to talk to the supervisor, she disconnected me.</P><P>&nbsp;</P><P>Dealing with United Healthcare is always maddening.&nbsp; They seem to exist to deny claims that are valid and should be covered (my medication will all be dispensed within this plan year).</P><P>&nbsp;</P><P>I don't know why AARP associates with such poor companies and why it doesn't set standards for how United will treat its customers.&nbsp; It's a very sad situation.</P> Mon, 13 Oct 2025 14:29:35 GMT MarcK376384 2025-10-13T14:29:35Z https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2632916#M12248 <P>I've just spent 5 hours over several days with United Healthcare trying to get a vacation override for medication that I would have received but for the fact that I will be out of the country when it is fillable.&nbsp; My doctor prescribed 3 30-day refills, and last week they told me they would fill 30 days worth that week, telling me I should call again today and it would not be a problem t o get another 30-day vacation override.</P><P>&nbsp;</P><P>When I called they told me that I needed to get another prescription from my doctor, which is the opposite of what they told me last week.&nbsp; When I complained, I got nowhere with the "advocate" because they apparently have NO authority to do anything.&nbsp; When I told her I wanted to elevate my claim to her supervisor, she told me that the supervisor would tell me the same thing.&nbsp; When I said I didn't care and wanted to talk to the supervisor, she disconnected me.</P><P>&nbsp;</P><P>Dealing with United Healthcare is always maddening.&nbsp; They seem to exist to deny claims that are valid and should be covered (my medication will all be dispensed within this plan year).</P><P>&nbsp;</P><P>I don't know why AARP associates with such poor companies and why it doesn't set standards for how United will treat its customers.&nbsp; It's a very sad situation.</P> Mon, 13 Oct 2025 14:29:35 GMT https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2632916#M12248 MarcK376384 2025-10-13T14:29:35Z https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2633059#M12254 <P>I’m sorry you had to go through that. &nbsp;Did you get that advocate’s name, by any chance? &nbsp;Going up the chain is great idea, but having the person’s name before them, will help as well. &nbsp;Also they should be on a recorded line, usually. &nbsp;Shouldn’t have to deal with all that, but when calling back again, if you don’t already do it, get the name of each person on the way to supervisor. &nbsp;Sorry that happened good luck</P> Mon, 13 Oct 2025 20:42:55 GMT https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2633059#M12254 SereneSeagull 2025-10-13T20:42:55Z https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2633118#M12257 <P>Why didn't the doctor write it for 3 90 day refills?</P> Tue, 14 Oct 2025 00:07:09 GMT https://community.aarp.org/t5/Medicare-Insurance/United-Healthcare-is-Terrible/m-p/2633118#M12257 papawofboo 2025-10-14T00:07:09Z