https://community.aarp.org/t5/Medicare-Insurance/New-York-Life-AARP-online-page-not-showing-my-account/m-p/2583162#M10431 <P>Just spent over an hour with customer care and NY Life AARP... i login and it says there is no account associated with my contract number. i go through 2 people and the last one is working with someone higher. after spending 45 minutes only focusing on ME, i told him, we have tried 2 browsers and 2 computers, it is not on my end, it is on YOUR END. Oh, i just got a letter to change my beneficiary info, has my contract number right on the letter. anyone else having problem with the server on their end not finding your info?&nbsp; He said he can see it, but i used to make webpages, sure, i can see anything and everything, but others cannot, the problem in on my side, server side. thanks for any positive help. He did put in a special ticket on it and said they will call me. i will be looking at other insurance or maybe a funeral account. at 65 my premiums are getting up there and that money would add up pretty quick.&nbsp;</P> Mon, 09 Dec 2024 20:12:26 GMT TigDave 2024-12-09T20:12:26Z https://community.aarp.org/t5/Medicare-Insurance/New-York-Life-AARP-online-page-not-showing-my-account/m-p/2583162#M10431 <P>Just spent over an hour with customer care and NY Life AARP... i login and it says there is no account associated with my contract number. i go through 2 people and the last one is working with someone higher. after spending 45 minutes only focusing on ME, i told him, we have tried 2 browsers and 2 computers, it is not on my end, it is on YOUR END. Oh, i just got a letter to change my beneficiary info, has my contract number right on the letter. anyone else having problem with the server on their end not finding your info?&nbsp; He said he can see it, but i used to make webpages, sure, i can see anything and everything, but others cannot, the problem in on my side, server side. thanks for any positive help. He did put in a special ticket on it and said they will call me. i will be looking at other insurance or maybe a funeral account. at 65 my premiums are getting up there and that money would add up pretty quick.&nbsp;</P> Mon, 09 Dec 2024 20:12:26 GMT https://community.aarp.org/t5/Medicare-Insurance/New-York-Life-AARP-online-page-not-showing-my-account/m-p/2583162#M10431 TigDave 2024-12-09T20:12:26Z https://community.aarp.org/t5/Medicare-Insurance/New-York-Life-AARP-online-page-not-showing-my-account/m-p/2611273#M11402 <P>Hello, did you ever get this figured out because I’m having the same problem right now?</P> Sat, 17 May 2025 16:19:02 GMT https://community.aarp.org/t5/Medicare-Insurance/New-York-Life-AARP-online-page-not-showing-my-account/m-p/2611273#M11402 KeilahB605650 2025-05-17T16:19:02Z