https://community.aarp.org/t5/Brain-Health/The-Renew-Active-fitness-benefit-isn-t-available/m-p/2475890#M3514 <P>just an update - the UHC IT department finally got it together and you can get the code you need to go to your gym now.</P> Wed, 04 Jan 2023 19:38:18 GMT LorettaW975700 2023-01-04T19:38:18Z https://community.aarp.org/t5/Brain-Health/The-Renew-Active-fitness-benefit-isn-t-available/m-p/2475636#M3510 <P>In November we got a letter that AARP United Healthcare Medicare insurance was dropping Silver Sneakers and replacing it with their own program - Renew Active.&nbsp; On January 1, I was supposed to go to the myAARPMedicare.com site, log in and get a code to take to my fitness center to start my new membership.&nbsp; Guess What?&nbsp; There was no way to do that - the website isn't set up to generate Renew Active codes.&nbsp; And Customer Service was off for the New Year's holiday until Tuesday, January 3.&nbsp; So today, January 3, I call UHC, wait 37 minutes to get a representative, who tells me she can't generate a code either and the technical team is working on the problem and try again tomorrow.&nbsp; So they have known since November that they were stopping our GREAT Silver Sneakers program and starting another program - but their IT department is just now realizing they haven't gotten it together to actually set this up?????</P> Tue, 03 Jan 2023 15:03:47 GMT https://community.aarp.org/t5/Brain-Health/The-Renew-Active-fitness-benefit-isn-t-available/m-p/2475636#M3510 LorettaW975700 2023-01-03T15:03:47Z https://community.aarp.org/t5/Brain-Health/The-Renew-Active-fitness-benefit-isn-t-available/m-p/2475890#M3514 <P>just an update - the UHC IT department finally got it together and you can get the code you need to go to your gym now.</P> Wed, 04 Jan 2023 19:38:18 GMT https://community.aarp.org/t5/Brain-Health/The-Renew-Active-fitness-benefit-isn-t-available/m-p/2475890#M3514 LorettaW975700 2023-01-04T19:38:18Z