topic Re: Cannot Contact Experian Credit Company in Scams & Fraud

Cannot Contact Experian Credit Company

rockydean — Thu, 28 Nov 2024 19:21:37 GMT

I am not able to get any help from the Experian Credit Monitoring company. I want to temporarily unfreeze my credit report so I can obtain a credit card. I am not able to login to their website - it says my user id or password is invalid. Their web site states I can have a text or phone call with a code sent to me. I tried by phone and did not get a call. I got a text with a link to another website. When I go to that website, it asks for my personal information. When I enter what they requested, it says my information is invalid. I called the Experian help number 1-888-397-3742. I get a recording which is absolutely no help - your are directed to another website that also says my information is invalid. I sent a certified letter 3 weeks ago to: Experian Customer Care, PO Box 9554, Allen TX 75013, explaining the problems. Experian has not responded.

Has anyone else ran into these problems ? Has anyone found a way to get around these problems ?

Re: Cannot Contact Experian Credit Company

SummerOnTheWay1 — Tue, 17 Mar 2026 10:54:37 GMT

📎 Hi @rockydean , NO I have NOT and sorry to hear about your experience.

I am responding to caution you to please be VERY CAREFUL with ENTERING your PERSONAL INFO on these sites.

I am probably wrong and NOT AN EXPERT, but whatever DEVICE(s) you are using MAY HAVE BEEN COMPROMISED.

Or the sites have stolen your PERSONAL INFO.

I hope not!!!

🦃 Happy Thanksgiving and be safe online.

Re: Cannot Contact Experian Credit Company

rockydean — Thu, 28 Nov 2024 20:07:41 GMT

Thank you for the response. Normally I would not have entered my personal information on a website. I did not know any other way of trying to get in contact with Experian and I was trying everything. I hope it does not come back to haunt me. I will not do it again.

Re: Cannot Contact Experian Credit Company

GailL1 — Thu, 28 Nov 2024 22:12:35 GMT

Experian does not use the PIN system anymore to unfreeze / refreeze your credit file. You have to set up an account and then go from there to schedule a temporary thaw or remove the freeze altogether.

Just follow the directions here - after setting up an account. Your answers to the questions in setting up the account have to agree with what is on your credit report. They do this in order to verify that it is you. The account is FREE if that is all that you are going to do with it - freeze / unfreeze your credit file.

EXPERIAN.com - Freeze or UNFreeze Your Credit File

Re: Cannot Contact Experian Credit Company

rockydean — Fri, 29 Nov 2024 18:09:44 GMT

I tried to create an account at Experian. After entering all my information and pressing Enter, I get a screen that says:

"We encountered an internal server error. Please note that your order has been cancelled. Sorry about the inconvenience. Call us toll free at 1-866-617-1894".

I am doing this on my desktop computer, using Microsoft Edge. Would it make a difference to Use Google instead ? Of course, I can never talk to a live person. If I request Experian send me a text, I get one with a link that takes you to a sceen to reset my login information. When I enter the information, I get a message about the information being invalid.

I have tried everything I can think of to be able to get logged into Experian - I am at my wits end.

Re: Cannot Contact Experian Credit Company

SummerOnTheWay1 — Tue, 17 Mar 2026 10:55:18 GMT

📎@rockydean , did you have any "issues" with the OTHER Credit Reporting Bureaus? I am old and forgetful, but remember one is TRANSUNION?

Re: Cannot Contact Experian Credit Company

GailL1 — Fri, 29 Nov 2024 19:37:28 GMT

@rockydean

Here is the boglehead post on this same issue - try some of the things that were suggested by the poster - especially the ones that replied in April 2024.

Boglehead.org- Experian - Cannot Create An Account . . . .

I haven’t had any problems but I have an ExperianCreditLock Account which I use for free for (1) year.

Re: Cannot Contact Experian Credit Company

GailL1 — Fri, 29 Nov 2024 19:52:03 GMT

Another suggestion comes from reddit responder -

https://www.reddit.com/r/CreditScore/comments/grt94j/experian_frustrating_automated_customer_service_i/?rdt=37050

This is the Corporate contact # - Call 714-830-7000, then press 2 (pretending to be a business customer). Then explain you are stuck in automated loop with consumer help line and they will redirect your call. This might take awhile but you get to a human.

This response was (3) months ago but others gave it a thumbs up since it worked for them.

Re: Cannot Contact Experian Credit Company

rockydean — Fri, 29 Nov 2024 20:28:08 GMT

I went to the link and see there are lots of people having the same problems I am.

This is totally unacceptable. What does it take to get around this ? Some government orginization needs to investigate Experian. But who ?

Re: Cannot Contact Experian Credit Company

rockydean — Fri, 29 Nov 2024 20:44:21 GMT

I have not tried anything with TRANSUNION or EQUIFAX. Been busy with the Experian problems. But I did call EQUIFAX and was able to speak to a live human.

I told him the problems I was having with Experian - I could hear him laughing - like he has heard it before. He could not help me and said I have to work with EXPERIAN. That company (EXPERIAN) should not exist. I am 79 years old and have never experienced such a totally incompetent company. It is like they are making it impossible to deal with them - perhaps that is on purpose..

Re: Cannot Contact Experian Credit Company

fl8918 — Fri, 18 Apr 2025 13:28:25 GMT

It doesn't work using a phone.

Use a desktop or laptop to create an account. Once I did that I now have full access and control over my account. Still haven't spoken to anyone at Experian but I haven't needed to.