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    <title>topic recent AARP email campaign about preserving SSA phone support in Social Security</title>
    <link>https://community.aarp.org/t5/Social-Security/recent-AARP-email-campaign-about-preserving-SSA-phone-support/m-p/2604291#M7015</link>
    <description>&lt;P&gt;&lt;SPAN&gt;The bigger issue with SSA phone services is that it takes forever to pick up the line, so preserving a bad service isn’t the best goal for members. Depending on your location, the experience may vary.&lt;/SPAN&gt;&lt;/P&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I had to visit the SSA office, then take a ticket, and wait for a live customer service consult.&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;Booking an appointment on-line doesn’t work where I live, and the phone method barely works.&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;&lt;STRONG&gt;So, preserving this poor service is not helping members. &amp;nbsp;&lt;/STRONG&gt;&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;If we want to help AARP members, survey them about SSA’s customer service, all over the country (since individual offices may vary in how they deliver service).&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;</description>
    <pubDate>Fri, 28 Mar 2025 00:35:25 GMT</pubDate>
    <dc:creator>GregF645156</dc:creator>
    <dc:date>2025-03-28T00:35:25Z</dc:date>
    <item>
      <title>recent AARP email campaign about preserving SSA phone support</title>
      <link>https://community.aarp.org/t5/Social-Security/recent-AARP-email-campaign-about-preserving-SSA-phone-support/m-p/2604291#M7015</link>
      <description>&lt;P&gt;&lt;SPAN&gt;The bigger issue with SSA phone services is that it takes forever to pick up the line, so preserving a bad service isn’t the best goal for members. Depending on your location, the experience may vary.&lt;/SPAN&gt;&lt;/P&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I had to visit the SSA office, then take a ticket, and wait for a live customer service consult.&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;Booking an appointment on-line doesn’t work where I live, and the phone method barely works.&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;&lt;STRONG&gt;So, preserving this poor service is not helping members. &amp;nbsp;&lt;/STRONG&gt;&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;If we want to help AARP members, survey them about SSA’s customer service, all over the country (since individual offices may vary in how they deliver service).&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;</description>
      <pubDate>Fri, 28 Mar 2025 00:35:25 GMT</pubDate>
      <guid>https://community.aarp.org/t5/Social-Security/recent-AARP-email-campaign-about-preserving-SSA-phone-support/m-p/2604291#M7015</guid>
      <dc:creator>GregF645156</dc:creator>
      <dc:date>2025-03-28T00:35:25Z</dc:date>
    </item>
    <item>
      <title>Re: recent AARP email campaign about preserving SSA phone support</title>
      <link>https://community.aarp.org/t5/Social-Security/recent-AARP-email-campaign-about-preserving-SSA-phone-support/m-p/2604457#M7016</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;P&gt;&lt;SPAN&gt;Dear AARP. &lt;SPAN class=""&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I signed up as a member because I thought you were going to be a fierce advocate for protecting Seniors and Social Security. &lt;SPAN class=""&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I don't see the effort on your part to pressure politicians to stop DOGE from destroying SSA. &lt;SPAN class=""&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;They are now planning to change SSA's computer system from COBAL to a new one.&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;It will destroy the system.&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;Experts estimate it would take 5 years to do this, they plan to change it in a few months using AI.&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;With these geniuses what could go wrong...&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Checks won't go out, people will get wrong amounts, seniors will be dropped from the rolls.&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;This will be the avoidable and unwarranted cause of privation and death of many seniors and disabled people.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I see your ads to sign up for AARP "to protect SSA".&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;But what are you actually doing besides selling your magazine?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I don't care about articles focused on seniors, I care that my benefits continue uninterrupted.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;It's Zero Hour.&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;You need to make a maximum effort now.&lt;SPAN class=""&gt;&amp;nbsp; &lt;/SPAN&gt;This is not business as usual.&lt;/SPAN&gt;&lt;/P&gt;&lt;/BLOCKQUOTE&gt;</description>
      <pubDate>Sat, 29 Mar 2025 21:11:11 GMT</pubDate>
      <guid>https://community.aarp.org/t5/Social-Security/recent-AARP-email-campaign-about-preserving-SSA-phone-support/m-p/2604457#M7016</guid>
      <dc:creator>rc69023666</dc:creator>
      <dc:date>2025-03-29T21:11:11Z</dc:date>
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