https://community.aarp.org/t5/Redemption/Shout-Out-to-AARP-Representatives-Fantastic-Service-Above-and/m-p/2555577#M9932 <P>I'd like to bring to the community my experience with. David (last name edited to protect employee privacy), an AARP Consumer Care associate.</P> <P>&nbsp;</P> <P>I had a mess on my hands that I couldn't figure out regarding a Princess Gift Card I purchased from AARP. $400 of the $500 gift card went "missing." I wasn't sure if this was a Princess problem or an AARP problem and had no idea how to straighten things out.</P> <P>&nbsp;</P> <P>I contacted AARP by phone and. David was assigned to look into my issue. He kept me updated constantly on his progress. At the end of the day, the "missing" $400 had been applied to my cruise balance but was not reflected on my Princess payment account.. David &nbsp;got that fixed for me - a Princess problem, not an AARP problem.&nbsp;</P> <P>&nbsp;</P> <P>From the agent on the phone who put me in touch with David to David himself, I felt confident someone was going to help me find this "missing" $400. I am so grateful for their efforts!</P> Fri, 10 May 2024 01:40:03 GMT WendyS571032 2024-05-10T01:40:03Z https://community.aarp.org/t5/Redemption/Shout-Out-to-AARP-Representatives-Fantastic-Service-Above-and/m-p/2555577#M9932 <P>I'd like to bring to the community my experience with. David (last name edited to protect employee privacy), an AARP Consumer Care associate.</P> <P>&nbsp;</P> <P>I had a mess on my hands that I couldn't figure out regarding a Princess Gift Card I purchased from AARP. $400 of the $500 gift card went "missing." I wasn't sure if this was a Princess problem or an AARP problem and had no idea how to straighten things out.</P> <P>&nbsp;</P> <P>I contacted AARP by phone and. David was assigned to look into my issue. He kept me updated constantly on his progress. At the end of the day, the "missing" $400 had been applied to my cruise balance but was not reflected on my Princess payment account.. David &nbsp;got that fixed for me - a Princess problem, not an AARP problem.&nbsp;</P> <P>&nbsp;</P> <P>From the agent on the phone who put me in touch with David to David himself, I felt confident someone was going to help me find this "missing" $400. I am so grateful for their efforts!</P> Fri, 10 May 2024 01:40:03 GMT https://community.aarp.org/t5/Redemption/Shout-Out-to-AARP-Representatives-Fantastic-Service-Above-and/m-p/2555577#M9932 WendyS571032 2024-05-10T01:40:03Z https://community.aarp.org/t5/Redemption/Shout-Out-to-AARP-Representatives-Fantastic-Service-Above-and/m-p/2555616#M9933 <P dir="auto" style="margin: 0;">Awesome, @<A id="link_67" href="https://community.aarp.org/t5/user/viewprofilepage/user-id/28668468?cmp=SNO-LITHIUM---&amp;socialid=13388454301" target="_blank" rel="noopener" aria-label="View Profile of WendyS571032">WendyS571032</A>! Thanks for taking the time to share your experience with our representatives! <span class="lia-unicode-emoji" title=":grinning_face:">😀</span> - Diana G.</P> Thu, 09 May 2024 16:18:17 GMT https://community.aarp.org/t5/Redemption/Shout-Out-to-AARP-Representatives-Fantastic-Service-Above-and/m-p/2555616#M9933 AARPConsumerCare 2024-05-09T16:18:17Z