topic Re: Gift card purchase not received in Redemption

Gift card purchase not received

blarko — Sun, 08 May 2022 13:16:52 GMT

Yesterday morning (> than 24 hrs ago) I purchased a $15 Bath and Body Works gift card and have not yet received it. I have checked and double checked my email and spam folders but it’s not there. Normally I get the GC link with in a few minutes. The purchase shows in my transaction history and has been charged to my PayPal account but I’m still waiting.

Re: Gift card purchase not received

dianajbarnes — Sun, 08 May 2022 16:34:17 GMT

I'm having the same problem, as well as a friend of mine. We both bought e-gift cards yesterday, 5/7, both of ours were for Kroger, and still haven't received anything. It's been more than 24 hours since the purchase. The transactions went through on our credit cards immediately (of course). I've never had this problem before and have purchased several e-gift cards since i joined AARP two years ago. Usually I receive them within a few minutes. I found a 2019 post in this forum where someone had this problem, and he stated AARP told him it could take up to 72 hours, which is absurd.

Update: I still have not received my e-gift card for $50 for Kroger. I've looked at past posts on this forum and it appears there has been a significant problem with AARP e-gift cards failing to be emailed within the 24-hour period since January 2022. Since this is probably a software issue that needs to be resolved, I hope someone is actively working on it. FYI - I checked my SPAM folder and it's not there either.

Thank you!

Re: Gift card purchase not received

AlisonD619965 — Sun, 08 May 2022 17:18:24 GMT

We also purchased two gift cards yesterday and have not received them. Very odd as typically we get them a few minutes later. Of course, customer service is not open on a weekend. Hopefully it gets corrected soon.

Re: Gift card purchase not received

MemberS2006 — Thu, 21 Nov 2024 19:26:15 GMT

Re: Gift card purchase not received

blarko — Mon, 09 May 2022 01:28:29 GMT

Agree about needing the GC soon. My intent was to use it yesterday while I was out shopping. I’ve ordered many many GCs from this site and have NEVER had an issue. Sounds like nobody have gotten their orders, at least the ones placed this weekend. Hopefully the glitch will be fixed soon, although I’m not going to order any more until I know it’s fixed.

Re: Gift card purchase not received

blarko — Mon, 09 May 2022 15:48:53 GMT

UPDATE: My purchased GC arrived this morning.

Re: Gift card purchase not received

AlisonD619965 — Mon, 09 May 2022 15:50:37 GMT

We did end up receiving them this morning. Must have had an issue over the weekend.

Re: Gift card purchase not received

AARPJanelleM — Mon, 09 May 2022 18:38:27 GMT

@dianajbarnes The issue with the gift card emails being sent has been fixed! All gift cards purchased during this site issue have been re-sent. You can expect to receive the email within 24 hours. I'm always here if you need anything!

Re: Gift card purchase not received

AARPJanelleM — Mon, 09 May 2022 18:42:19 GMT

@MemberS2006 The glitch has been corrected and the gift cards that were purchased during the site issue have been re-sent. The emails will arrive within 24 hours and we also recommend checking the spam folder.

Re: Gift card purchase not received

JoLo49 — Tue, 14 Jun 2022 04:16:54 GMT

Today (June 13, 2022), I purchased an Albertson gift card, and it hasn't arrived yet. It's been over 12 hours, and usually the gift cards arrive within minutes of purchase. The purchase is showing in my transaction history, and there is a charge on my credit card. I wonder if the gift card issues from last month are repeating this month??

Re: Gift card purchase not received

Alicious54 — Mon, 14 Nov 2022 13:50:58 GMT

The issue has not been fixed or it has popped up again. They are now saying 3 to 5 business days so I’ll get my cards after my cruise sails 😭

Re: Gift card purchase not received

bj2757 — Fri, 05 May 2023 22:12:34 GMT

I purchased four $500 Princess gift cards yesterday and haven't received anything - normally I get them in a few minutes????

Re: Gift card purchase not received

AARPJanelleM — Sat, 06 May 2023 16:43:29 GMT

@bj2757 The emails were re-sent when you did a live chat with us. Let me know if you need anything further, we are here to help!

Re: Gift card purchase not received

KeithA556183 — Tue, 16 Jan 2024 19:56:37 GMT

I purchased 4 Airbnb cards a week ago today and still haven't received them. I have called twice and have been told that they will pass along the information. This seems to be an ongoing issue that is reported as resolved but clearly it isn't. I feel that AARP should at least have a way to check the status of any cards that have been ordered on their website without having to call. Also if there is a problem with one of these transactions then AARP should reach out to let us know without us having to continually call.

Re: Gift card purchase not received

AARPJanelleM — Mon, 22 Jan 2024 16:34:14 GMT

@KeithA556183 Hey Keith, did you receive your cards? If they're not in your Spam or Junk folder and you're still waiting, please get in touch with us for a resolution: Chat with us online using the CHAT icon on the right or call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday, 8 a.m. - 8 p.m. ET.

Re: Gift card purchase not received

BriannaAshley10 — Sun, 28 Jan 2024 15:14:50 GMT

Hi Janelle, it has been almost 72 hours and I’ve still not received my Carnival gift card, but the payment has been taken out of my bank account, and I’ve checked my spam folder ~ not there either. This is my first purchase with AARP and I’m concerned considering the amount I paid for it. I really need to use it.

Re: Gift card purchase not received

AARPJanelleM — Tue, 30 Jan 2024 22:21:04 GMT

@BriannaAshley10 Hey Brianna, the gift card was re-sent on 1/29; be sure to check your spam folders if it didn't land in your inbox

Re: Gift card purchase not received

MichaelW955843 — Tue, 26 Mar 2024 03:29:57 GMT

I purchased a princess cruise gift card and its been 24 hours and I have not receive it. My wife purchased right after me and she received it instantly. Were waiting for my gift card to arrive so we can pay for our cruise. Is there anyway I can expedite it?

Re: Gift card purchase not received

MichaelW955843 — Tue, 26 Mar 2024 03:33:06 GMT

how long did it took before you received your gift card? My wife bought GC after mine and hers came instantly. Its been 24 hours and I havent receive mine. Gotta book a cruise

Re: Gift card purchase not received

AARPConsumerCare — Tue, 26 Mar 2024 18:35:38 GMT

Hi MichaelW955843, happy to look into this for you. I will need you to send me your email in a private message. You can send that message here https://my.aarpfoundation.org/unemployment/workshop-signup/. - Zainab M