topic Re: Instant Win: "Unable to process your redemption request" in Redemption

Instant Win: "Unable to process your redemption request"

RhondaUSAK — Sat, 16 Mar 2024 18:23:00 GMT

When playing any of the instant wins I get the following message once I click redeem and spin.

"Unable to process your redemption request"

Tried multiple devices, multiple browesers, cleared cache and cookies, but the message still popups instantly once I click redeem and spin button.

Re: Instant Win: "Unable to process your redemption request"

JoLo49 — Sun, 17 Mar 2024 00:30:08 GMT

I also got the same message when trying to play the Instant Win games. You can try refreshing the browser or log out and log back into your account to resume play.

Re: Instant Win: "Unable to process your redemption request"

AARPConsumerCare — Mon, 18 Mar 2024 21:45:38 GMT

Hello! Please send us a private message so that we can assist. Include your mailing address. -Sue J

Re: Instant Win: "Unable to process your redemption request"

RhondaUSAK — Wed, 03 Apr 2024 19:09:28 GMT

Still have yet to hear anything for you or anyone. I have called multiple times, each time they are shocked and have no idea and have put in multiple request to different groups. It would be nice to be able to redeem some points for gift cards, play instant wins, and sweepstakes. I missed the extra credit because of this and will be over a month soon that this issue has started.

Can someone please assist? It seems like my account got flag for no reason.

Re: Instant Win: "Unable to process your redemption request"

AARPConsumerCare — Thu, 04 Apr 2024 13:39:11 GMT

Hi RhondaK571870, happy to take a look at your rewards account. I will need you to send me your email in a private message. You can send that message here https://m.me/aarp. - Zainab M

Re: Instant Win: "Unable to process your redemption request"

RhondaUSAK — Thu, 04 Apr 2024 15:50:23 GMT

I'll send you my info again via PM here.

Re: Instant Win: "Unable to process your redemption request"

RhondaUSAK — Sat, 06 Apr 2024 17:42:56 GMT

Hi, I've sent you my information twice and still haven't received a response.

@AARPConsumerCare