topic Re: 3 Zappos should be a win in Redemption

3 Zappos should be a win

jg18114672 — Fri, 08 Mar 2024 13:12:37 GMT

I did the Instant Wln for Zappo card and got 3 Zappo logos, why is that not an win? It would be a win in any casino I have ever been to. This is another example of why more and more people come to believe that the rewards program is more ripoff than reward and that reflects on the entire AARP set of benefits.

Re: 3 Zappos should be a win

AARPConsumerCare — Fri, 08 Mar 2024 20:31:41 GMT

Hi jg18114672! We are aware that there is an issue for some players. We are working on the issue and hope to be resolved quickly. -Sue J

Re: 3 Zappos should be a win

b72153s — Fri, 08 Mar 2024 23:41:02 GMT

I had 3 CVS cards come up to and it said I didn’t when. I’m I getting my gift card for winning. Please let me know. Thanks

Re: 3 Zappos should be a win

SeanK1 — Sun, 10 Mar 2024 01:17:05 GMT

I had the same thing yesterday and didn't win?

Re: 3 Zappos should be a win

MishaM317428 — Sun, 10 Mar 2024 14:41:22 GMT

I had the same issue today. Three Bed, Bath & Beyond on the instant win game, but I didn’t win. The “sorry you didn’t win today” message actually displayed while the final wheel was still spinning. There’s no one to talk to on Sunday. No email contact option. I couldn’t find anything in various searches. I was just going to post my complaint in the forum for lack of options when I found this thread. I have been increasingly frustrated with AARP in just about every area. I am disappointed. I am done trying to communicate with a company that isn’t interested in listening. I’m not renewing my membership at the end of the month. Today is my last day on this site.

Re: 3 Zappos should be a win

RenateW69623 — Sun, 10 Mar 2024 15:53:59 GMT

There is a comment on this thread saying that AARP knows about this issue and is working to fix it. I think I saw another comment from AARP in another thread that said because the graphics don't always work, the true indication of winning an Instant Win is the message, not the new graphics. I've only seen negative comments about this new way of doing Instant Wins, haven't seen anyone saying they like it.

Re: 3 Zappos should be a win

a170938b — Mon, 11 Mar 2024 11:48:25 GMT

I think nobody likes it because it has such a scam feeling.

At least the former instant win was faster and if it was a scam as well, nobody knew.

Even trying hard, I cannot say a good thing about the new format.

Re: 3 Zappos should be a win

AARPConsumerCare — Mon, 11 Mar 2024 20:24:19 GMT

@SeanK1 Yes, this is a known issue with our Instant Win games. We have confirmed the 'lost' message is correct; however, the visual may show a winning combination. We are working to correct this display issue as soon as possible. - Janelle M.

Re: 3 Zappos should be a win

AARPConsumerCare — Mon, 11 Mar 2024 21:25:20 GMT

Hi Misha! We are aware that some users are experiencing visual discrepancies in the outcome of the games. We are working to resolve these issues as quickly as possible. Rest assured, the message below the game is the official disposition and outcome of the game. -Sue J

Re: 3 Zappos should be a win

AARPConsumerCare — Tue, 12 Mar 2024 19:52:14 GMT

@b72153s Thanks for reaching out! Our team is aware of this issue that's occurring with the Instant Win games. We have confirmed the 'lost' message is correct; however, the visual experience users see may reflect a winning combination in error. We are working to correct this display issue as soon as possible. I'm terribly sorry for any confusion this has caused. - Janelle M.

Re: 3 Zappos should be a win

MemberS2006 — Thu, 21 Nov 2024 18:50:10 GMT

Re: 3 Zappos should be a win

HokiePoq — Thu, 28 Mar 2024 23:39:15 GMT

This needs to be restored to the lose fast method, not the pretty, more time consuming error filled method. What is the point of the wheel if you don't win when you get the winning combination?

Re: 3 Zappos should be a win

AARPConsumerCare — Thu, 28 Mar 2024 22:40:22 GMT

Thanks for your feedback, @HokiePoq. We are working to correct this display issue. This issue is impacting only a few users. - Diana G.