topic Re: Unable To Process your redemption request in Redemption

Unable To Process your redemption request

ReneeD757581 — Thu, 07 Mar 2024 08:30:47 GMT

I receive "Unable to process your redemption request" when I try to retrieve AARP Rewards points.

Re: Unable To Process your redemption request

AARPConsumerCare — Thu, 07 Mar 2024 15:17:36 GMT

Hi @ReneeD757581, there seems to be an issue with your AARP Rewards account. I've escalated this for you, and someone from our team we'll get back to you within five business days, with details. Thanks. - Diana G.

Re: Unable To Process your redemption request

ReneeD757581 — Thu, 07 Mar 2024 15:42:26 GMT

I have wait 5 day but I don't see fix ..

Re: Unable To Process your redemption request

AARPConsumerCare — Thu, 07 Mar 2024 15:56:07 GMT

@ReneeD757581, I see there was an escalation made on February 29th. Today marks the 5th business day. Please keep an eye on your email (including the spam/junk folder). Thanks. - Diana G.

Re: Unable To Process your redemption request

garyfish49 — Fri, 08 Mar 2024 22:51:52 GMT

Other folks have posted about this problem in another thread:

https://community.aarp.org/t5/Redemption/Unable-to-process-request-error-on-redemption/m-p/2540159#M9227

Re: Unable To Process your redemption request

AARPConsumerCare — Sat, 09 Mar 2024 00:23:57 GMT

Hi Garyfish49! I am sorry there is an issue with your rewards. Please reach out to us, so we can assist. You can use this link to find the options for reaching AARP: https://aarp.info/3epCObA -Sue J