topic Re: Redemption page not loading in Redemption

Redemption page not loading

DianaC811128 — Wed, 14 Feb 2024 16:52:49 GMT

Hello, I clicked on the below link and it was loading ad nauseum. I tried reloading, logging out & back in, nothing worked.

AARPConsumerCare — Wed, 14 Feb 2024 20:55:38 GMT

Hi Diana, please try this direct link to the redemption page: https://www.aarp.org/rewards/redeem/#sort-by=default I believe you are experiencing the issue we are having with the website header. We have a thread about this, I invite you to check it out here: https://community.aarp.org/t5/Games-Talk/AARP-Games-Mega-Menu-Website-Header/m-p/2538109#M4449 - Janelle M.

DianaC811128 — Wed, 14 Feb 2024 22:01:43 GMT

The results are the same at the page you sent me:

AARPConsumerCare — Wed, 14 Feb 2024 22:21:00 GMT

Thank you for sharing that image. Please complete the website troubleshooting steps found here: https://aarp.info/2I3wo4C - Janelle M.

DianaC811128 — Fri, 16 Feb 2024 02:28:21 GMT

Hello I followed the instructions on that page. The page is still not loading.

DianaC811128 — Fri, 16 Feb 2024 02:31:24 GMT

A second browser had even more difficulty, with only a little red wheel turning (see blue arrow pointing to it).