topic Re: Gift Card not received in Redemption

Gift Card not received

JanelleC22451 — Sat, 04 Nov 2023 15:29:47 GMT

I purchased a Celebrity cruise gift card a week ago. Nothing received as of today. Nothing in my spam folder. I see others have had issues from time to time that may have been resolved on the board rather than a phone call being necessary. Thanks.

Re: Gift Card not received

AARPJanelleM — Mon, 06 Nov 2023 20:59:00 GMT

@JanelleC22451 What date did you process that purchase? The only recent purchase I show was made on 10/31. I re-sent that email for you in case that's the one you're looking for 🙂 You can expect to receive that email within 24 hours.

Re: Gift Card not received

JanelleC22451 — Wed, 08 Nov 2023 02:40:32 GMT

That should be the one, but I still have not received the email. I have checked my spam as well. I received an email which was your response, but no email with the gift card.

Re: Gift Card not received

JanelleC22451 — Thu, 09 Nov 2023 11:53:11 GMT

Should I call AARP about the gift card that has never been delivered or should I dispute the $450 charge on my credit card before my due date which is approaching?

Re: Gift Card not received

JanelleC22451 — Fri, 10 Nov 2023 01:13:35 GMT

That should be the one, but I still have not received the email. I have checked my spam as well. I received an email which was your response, but no email with the gift card.

Re: Gift Card not received

JanelleC22451 — Sat, 11 Nov 2023 16:12:35 GMT

No email and it has been 5 days. Should I call AARP about the gift card that has never been delivered or should I dispute the $450 charge on my credit card before my due date which is approaching?

Re: Gift Card not received

JanelleC22451 — Tue, 14 Nov 2023 02:21:56 GMT

It has been a week and I cannot get a gift card email or a response. Is there another moderator that can respond to me since AARP has $450 of my money?