topic Re: Rewards Search Bar Not Working in Redemption

Rewards Search Bar Not Working

k380494p — Mon, 21 Aug 2023 14:26:23 GMT

If you try to filter rewards by putting in ANY term in the filter results box, a return of ‘No Results’ is displayed. So if you are looking for a specific reward, you have to go through all the rewards to find it.

I don’t recall ever having this problem in the past, so why now?

Re: Rewards Search Bar Not Working

rednexsrus — Mon, 21 Aug 2023 21:55:42 GMT

Just used the search bar filter on “Points -greeting -coloring -ebook”

was working fine. It found the Cold Stone Creamery $10 Members Only 14000 points gift card. Please try it again

lucyp

Re: Rewards Search Bar Not Working

k380494p — Tue, 22 Aug 2023 13:28:10 GMT

Thanks Lucy. When I tried the bar a little after I posted, it was working. It must have been a short term blip in the system.

Re: Rewards Search Bar Not Working

rednexsrus — Sat, 07 Oct 2023 11:30:57 GMT

IT KEEPS HAPPENING

OCTOBER 2023 Update: Anyone else experiencing this new technical problem !!

My search bar is acting weird again.

The stock filters on the left work fine. Anything entered in the search field only starts the spinning circle in the search bar, like it's thinking or performing the search. Nothing happens and no way to clear the search bar other than choose a stock filter.

Right now the search field is useless.

Cache and browsing data has been cleared, tried other browsers and jiggled the wires.

It would not filter on PIZZA and we know there is a Papa John's card in the catalog ?????

In fact it will not search on any text entered.

Attention: @AARPJanelleM if you read this please have tech support check it out

Thank You

Re: Rewards Search Bar Not Working

KellytheBelly — Sat, 07 Oct 2023 12:46:55 GMT

@rednexsrus No issue here!

Re: Rewards Search Bar Not Working

rednexsrus — Sat, 07 Oct 2023 12:52:33 GMT

Thanks Kelly @KellytheBelly

The gremlins have returned

HAPPY HALLOWEEN

Re: Rewards Search Bar Not Working

KellytheBelly — Sat, 07 Oct 2023 12:55:42 GMT

Not unless you gave them pizza after midnight! 😉 🍕🤤 😂

Re: Rewards Search Bar Not Working

rednexsrus — Sat, 07 Oct 2023 13:14:35 GMT

Forgot to mention but the dropdown arrow in the red banner at the top of this page

is still not working.

@AARPJanelleM can you look into this again

Thanks

HAPPY HALLOWEEN