topic Re: Did not receive Carnival gift cards in Redemption

Did not receive Carnival gift cards

SharonC390342 — Mon, 02 Oct 2023 01:44:51 GMT

Hello,

I purchased carnival gift cards on 09/27/23 and The charges have posted to my bank account and is showing on my list of purchases, but I have not received the confirmation email or gift cards. Please resend the gift card if possible.

Re: Did not receive Carnival gift cards

AARPJanelleM — Tue, 03 Oct 2023 20:25:14 GMT

@SharonC390342 Let's get to the bottom of this, Sharon. I confirmed those purchases on your account and I escalated this to our team for further assistance. You will hear back from a member of our escalations team within 3 days. I'm here to help if you need anything further!

Re: Did not receive Carnival gift cards

AllanA547617 — Thu, 05 Oct 2023 00:49:19 GMT

Hello I also just purchased the gift cards and have not received mine as well

Re: Did not receive Carnival gift cards

AARPJanelleM — Mon, 09 Oct 2023 14:43:13 GMT

@AllanA547617 Hey Allan, the gift cards take up to 24 hours to be delivered. Also, be sure to check your spam folders. I'm here if you need anything further!

Re: Did not receive Carnival gift cards

ChadH494997 — Tue, 10 Oct 2023 09:57:07 GMT

I also purchased 4 on Sunday 10/8 and have not received them. I have checked my junk and spam folder and there is nothing.

Re: Did not receive Carnival gift cards

AARPJanelleM — Wed, 11 Oct 2023 18:38:07 GMT

@ChadH494997 Hey Chad, let me help! There's a technical issue with your purchase and I have escalated this to our team for assistance with those 4 cards. You will hear back from them via email within 3 business days.