topic Re: Carnival gift card in Redemption

Carnival gift card

ChristinaN356959 — Sun, 27 Aug 2023 22:00:28 GMT

I purchased a gift card over 24 hours ago and have not received anything, please help!

Re: Carnival gift card

baol30282 — Mon, 28 Aug 2023 05:15:45 GMT

Same here I have not gotten any carnival gift card even though I purchase one. I plan to go on cruise soon too.

Re: Carnival gift card

SusanM60867 — Mon, 28 Aug 2023 15:35:43 GMT

Same here. The payment went through my bank and it shows under purchases, but no email. My cruise leaves tomorrow. Other sites I receive the email within 4 hours. Not sure why it takes so long.

Re: Carnival gift card

baol30282 — Tue, 29 Aug 2023 04:49:02 GMT

Any update have you gotten any email yet?

Re: Carnival gift card

SusanM60867 — Tue, 29 Aug 2023 04:57:55 GMT

No, I was told it was a technical error and now being escalated. Should hear back in 3-5 days. They could have easily refunded me or issued a new gift card. Instead I am out the $500 for this cruise. Very disappointed in the whole process.

Re: Carnival gift card

BaozhuX286582 — Tue, 29 Aug 2023 05:05:08 GMT

who did you contact? did you use chat or call in?

Re: Carnival gift card

SusanM60867 — Tue, 29 Aug 2023 11:24:35 GMT

I used the chat feature.

Re: Carnival gift card

AARPJanelleM — Tue, 29 Aug 2023 18:41:57 GMT

@ChristinaN356959 Hi Christina, your escalation is being worked on. Keep an eye out for an email update from our team!

Re: Carnival gift card

AARPJanelleM — Tue, 29 Aug 2023 18:54:34 GMT

@baol30282 When did you complete this purchase and on what website? I don't show that you are opted in to the AARP Rewards program and there are no transactions in the history of your account.

Re: Carnival gift card

ChristinaN356959 — Tue, 29 Aug 2023 19:35:27 GMT

Thank you! I have received it.

Re: Carnival gift card

ChristinaN356959 — Tue, 29 Aug 2023 19:36:23 GMT

I got it!

Re: Carnival gift card

AARPJanelleM — Tue, 29 Aug 2023 20:21:36 GMT

@ChristinaN356959 Glad to hear it. You are most welcome!

Re: Carnival gift card

DanielleT737856 — Wed, 30 Aug 2023 18:22:29 GMT

Hello Susan, did you get yours? I am in same boat with Princess and raising a storm. I've called every number, escalated to Office of the President/National Complaints. The Money was actually withdrawn on Sunday, still waiting. I raised it on Monday, told to wait, raised it yesterday, told to wait, now I get a canned email from "Magda" who results in an answering machine. 20+ calls and chatscalations all over. If you've got a secret I'd be so grateful. Have a GREAT Trip.

Re: Carnival gift card

ThuvanN655980 — Wed, 06 Sep 2023 19:34:14 GMT

Im on the same boat, did you end up getting yours? If so, how long did it take