topic Re: Missing Gift Card Redemption Codes in Redemption

Missing Gift Card Redemption Codes

DavidG985929 — Tue, 08 Aug 2023 02:47:05 GMT

Good Evening,

After over 5 hours of back-to-back attempts, I finally was able to check out my cart for some Carnival gift-cards this weekend--unfortunately it has been over 48 hours and I haven't received a confirmation email nor the redemption codes. I was wondering if I could enlist someone's assistance in this matter. It would be greatly appreciated!

Re: Missing Gift Card Redemption Codes

AARPJanelleM — Tue, 08 Aug 2023 18:36:58 GMT

@DavidG985929 Hi David, our escalations team is working on your case. Be sure to confirm with your bank that the transactions have cleared. Any pending charges will typically fall off within 72 hours.

Re: Missing Gift Card Redemption Codes

DavidG985929 — Tue, 08 Aug 2023 19:09:49 GMT

Good Afternoon,

Yes I waited this long to make sure prior to reaching out--the transaction was completely posted as of Aug 7. I did call and speak to try and get this process going given how much money this all was. I appreciate any and all assistance towards facilitating a timely resolution given the circumstances I believe she notated in the ticket! thanks for your reply, attention and research truly!

Re: Missing Gift Card Redemption Codes

AARPJanelleM — Wed, 09 Aug 2023 15:52:24 GMT

@DavidG985929 I understand, thank you for that info. You can expect to hear back from our team within 3-5 business days. Please don't hesitate to reach out if you need anything further!