topic Unable to Redeem, error every time in Redemption

Unable to Redeem, error every time

DET951851 — Tue, 08 Aug 2023 14:50:11 GMT

Every time I try to redeem and get a gift card I get an error on the payment processing. I have tried different browsers, different devices, different cards and it errors out every single time. The address is 100% correct and matches. When it tries to use the Google verification method through chrome browser, I see the $1 auth transaction is successful.

Re: Unable to Redeem, error every time

DET951851 — Wed, 09 Aug 2023 14:05:23 GMT

It's a new day, but the same old error message. Had no problem taking my money for the membership dues! 😡

Re: Unable to Redeem, error every time

AARPJanelleM — Wed, 09 Aug 2023 15:31:42 GMT

@DET951851 I'm terribly sorry to hear about this error! AARP Rewards participants will encounter this message when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. I updated the format of your name to no longer show in all caps on your membership. This may have been triggering the mismatch.

Re: Unable to Redeem, error every time

DET951851 — Wed, 09 Aug 2023 19:47:02 GMT

I've tried uppercase and lowercase and every combination in between for my name and my address. With and without middle initial. Not sure what other combination I could try. I cannot even fathom capitalization even being a factor in matching.

I even tried Paypal and that failed!

Re: Unable to Redeem, error every time

AARPJanelleM — Thu, 10 Aug 2023 14:01:21 GMT

@DET951851 Thank you for that info! Have you had an opportunity to call the phone # on the error message for assistance? If you are needing further help, please feel free to send me a private message with more info. Steps to send a private message can be found here: How do I send a private message