topic Re: Admins, please help us with missing BK $10 cards in Redemption

Admins, please help us with missing BK $10 cards

HokiePoq — Sat, 05 Aug 2023 23:09:43 GMT

@AARPJanelleM @AARPTeri and any other admins on the board

Could you look into the snafu that caused all of us who redeemed for the Burger King cards to get nothing? Points were deducted but no emails received.

Many of us commented on the "latest" thread but I am thinking no one received them.

(If anyone did, please comment here)

It would be so nice not to have to spend a lot of time calling customer service for something that is clearly a widespread computer error, not the result of anyone's spam folder or browser cache.

Thanks in advance.

Re: Admins, please help us with missing BK $10 cards

rednexsrus — Sun, 06 Aug 2023 09:46:51 GMT

@HokiePoq @Hi Hokie

while you are asking, ask them where is Instant Win #7 again

GONE MISSING 😩😩😩😩

Re: Admins, please help us with missing BK $10 cards

rednexsrus — Sun, 06 Aug 2023 11:02:12 GMT

It’s me again @HokiePoq

What with the missing #7 Instant Win and the missing Burger King redemption emails, plus the possible loss of one monthly redemption do you think we need to call in some very capable sleuths ??? 🧐🧐

Sherlock Holmes & Dr. Watson

Re: Admins, please help us with missing BK $10 cards

KellytheBelly — Mon, 07 Aug 2023 11:20:33 GMT

Happy Monday, all! I think you'll see your redemption emails today/soon! @AARPJanelleM is awesome with this sort of thing. She's a fixer! Stay tuned!

Re: Admins, please help us with missing BK $10 cards

shamit — Mon, 07 Aug 2023 13:42:45 GMT

I called and was told this is the first time they have heard there was a problem with the BK gift cards not being sent. The man I talked to kept trying to tell me that my email address wasn't correct. I told him I just logged in with the email I gave him. He then said he refreshed his system and it showed the email I gave him. He claimed I must have just changed it. But I have had this same email address with them I have a folder of emails from AARP rewards that dates back to 2018 at this same address. Just another of their many problems.

Of course I got the standard response that it is being escalated and will take them 3 to 5 business days to give a response. Just have to wait and see the outcome.

Re: Admins, please help us with missing BK $10 cards

AARPJanelleM — Mon, 07 Aug 2023 15:34:49 GMT

@HokiePoq You can expect that email within the next 24 hours. Check out my response on the other thread here: https://community.aarp.org/t5/Redemption/LATEST-AVAILABLE-POINTS-ONLY/m-p/2511761/highlight/true#M8118 Let me know if there's anything I can do to help!

Re: Admins, please help us with missing BK $10 cards

HokiePoq — Tue, 08 Aug 2023 01:47:24 GMT

@AARPJanelleM Thank you!! Your efforts made things a lot easier for me today!

Re: Admins, please help us with missing BK $10 cards

Karyn8 — Mon, 07 Aug 2023 19:33:35 GMT

The link for redemption of the Burger King doesn't work so it's not resolved.I have called customer service again!

Re: Admins, please help us with missing BK $10 cards

AARPJanelleM — Tue, 08 Aug 2023 18:00:09 GMT

@HokiePoq You're welcome! I'm glad I could help 😊