topic Re: Rewards Points Only Redemption in Redemption

Rewards Points Only Redemption

KathleenM920924 — Fri, 09 Jun 2023 17:47:03 GMT

Hello. On Thursday, June 8, 2023 at approximately 11:30 am I attempted to redeem points for a Bahama Breeze gift card $10 value. This would have been my first redemption for this particular card that was put up yesterday. An error message came up saying the card was only allowed to be redeemed one time, so it wouldn't let me redeem. However, I had not redeemed points for this card yesterday at all prior to my attempted redemption at 11:30 am, but apparently somehow your system thought I had already redeemed it. You can see from my transaction history that I had not previously redeemed it yesterday at all, so I am confused as to why it wouldn't let me redeem it when I first tried. If someone could get back to me about this, I would very much greatly appreciate it. Thank you.

Re: Rewards Points Only Redemption

Karyn8 — Fri, 09 Jun 2023 17:56:07 GMT

That error message was a substitution for out of stock . The card was sold out in under an hour.

Re: Rewards Points Only Redemption

KathleenM920924 — Fri, 09 Jun 2023 18:07:28 GMT

I am not sure it was a substitute error message for sold out because I caught the card very soon after it went up and watched the progression of this card over the next 30 minutes that showed "Only a Few Left" to finally "Sold Out". So it did not appear from the progression that it was sold out at the time I tried to redeem it.

Re: Rewards Points Only Redemption

KellytheBelly — Fri, 09 Jun 2023 18:47:05 GMT

Hello. Per your transaction history for redemptions, does it show a deduction for Bahama Breeze? Can you see the redemption? If no, then your transaction did not go through, thus you did not redeem the gift card. In the future, when you question as to whether or not a redemption is complete, but you receive an error, try to redeem it again, even if all seems successful, always double check your redemption transaction history. If you can see the redemption, did you receive an email? If you see the redemption in transaction history, but did not receive an email, then this will require further assistance. First, let's tackle as to whether or not the redemption went through, and if you can see it in your redemption transaction history.

>>> Transaction History - Redemptions <<< 🙂

Re: Rewards Points Only Redemption

RenateW69623 — Fri, 09 Jun 2023 18:53:25 GMT

It could be that the GC was already sold out but the system display hadn't caught up to that. A few months ago I saw an Amazon GC that said "only a few left" and I was so excited because these are always sold out when I see them. I tried to get it, but it didn't work (the message I got wasn't that I had already redeemed it and it wasn't the "out of stock" message for sold out cards, but I don't remember what it said). I kept refreshing the page and it kept saying "only a few left", but I still couldn't get it. Then eventually it said sold out. Or maybe the Bahama Breezes GC wasn't sold out, but there were so many people trying to get it that the system got screwed up (wouldn't be the first time this system didn't work properly).

Re: Rewards Points Only Redemption

Karyn8 — Fri, 09 Jun 2023 19:15:21 GMT

I think you are correct.

Re: Rewards Points Only Redemption

al45009948 — Sun, 11 Jun 2023 04:27:51 GMT

Hello everyone 🤗. What's up with the redemption of gift cards. I just tried to redeem Sunglass Hut Gift Card and it said I have already redeemed for this and I can only redeem once. All of this I know. First time I'm able to redeem for something worth while I get this Stupid error. I haven't redeemed once this month. Something is Going On Here. I'm really just saying

Re: Rewards Points Only Redemption

KathleenM920924 — Sun, 11 Jun 2023 04:40:54 GMT

My transaction history does not show a transaction for the Bahama Breeze gift card nor were any points deducted or an email received. I refreshed at the time I tried to redeem but I still received the error message that I had allegedly already redeemed it, which I had not.

Re: Rewards Points Only Redemption

KathleenM920924 — Sun, 11 Jun 2023 04:42:37 GMT

That is exactly what happened to me with the Bahama Breeze gift card. There definitely must be something going on.

Re: Rewards Points Only Redemption

al45009948 — Sun, 11 Jun 2023 04:52:21 GMT

Hello everyone 🤗

Before someone ask me yes I cleared my cache files and restarted my browser. I got a this item not in our system

I even used different browsers and still can't redeem that Sunglass Hut Gift Card

😤

Re: Rewards Points Only Redemption

KellytheBelly — Sun, 11 Jun 2023 05:09:51 GMT

I see. Is it possible you have already used your 3 redemptions this month? Otherwise, Janelle (AARP Community Concierge) may need to intervene.

Re: Rewards Points Only Redemption

KellytheBelly — Sun, 11 Jun 2023 11:03:38 GMT

Can you please provide a screenshot of the error message you're receiving?

Re: Rewards Points Only Redemption

KellytheBelly — Sun, 11 Jun 2023 06:21:46 GMT

When you click on the Sunglass Hut gift card do you see a 'redeem' button? Not saying to click on it to redeem, just need to understand if you could redeem the Sunglass Hut gift card if you wanted to.

Re: Rewards Points Only Redemption

bk20598734 — Sun, 11 Jun 2023 08:31:58 GMT

Same thing happened to me, very disappointed .

Re: Rewards Points Only Redemption

KathleenM920924 — Sun, 11 Jun 2023 13:04:07 GMT

I have only redeemed one this month, so I have two left. The error message at the time for Bahama Breeze said I could only redeem this gift card once, but I had not redeemed it at all, I still had two left for the month, there was no redeem button, and I was totally unable to redeem it. How would I contact Janelle?

Re: Rewards Points Only Redemption

KellytheBelly — Sun, 11 Jun 2023 13:09:55 GMT

@AARPJanelleM -- Could you please assist? aka HELP!

@KathleenM920924 | @al45009948 | @bk20598734 are receiving errors when trying to redeem points only gift cards. Thanks!

Re: Rewards Points Only Redemption

Karyn8 — Sun, 11 Jun 2023 13:11:23 GMT

Try calling the rewards line at 866-451-6305 and see if they can help.

Re: Rewards Points Only Redemption

KellytheBelly — Sun, 11 Jun 2023 13:12:27 GMT

I have tagged her below. If you would like to click on the link and send her a message, you could try that way as well. It being the weekend, not sure how effective tagging will be today. Hope it all works out for everyone. Doesn't seem isolated, because there are a few here having the same issues. Thank you for your patience.

Re: Rewards Points Only Redemption

al45009948 — Sun, 11 Jun 2023 18:25:11 GMT

Hello everyone 🤗. I hope this helps you. Something is definitely wrong because this should have been sold out by now

I'm just saying

Re: Rewards Points Only Redemption

al45009948 — Sun, 11 Jun 2023 18:27:20 GMT

No redemption button. As I stated before I haven't redeemed anything this month because there wasn't anything worth while. Just saying