topic Re: Carnival Gift card not received in Redemption

Carnival Gift card not received

LaurieC828137 — Tue, 25 Apr 2023 19:31:39 GMT

I purchased a $500 carnival gift card yesterday morning. I called and spoke to someone and was promised I would receive it within 24 hours. My cruise needs to be paid off by 4:30am tomorrow and I planned to use the giftcard towards the balance. It has been 27 hours since I purchased the gift card, I have called and spoken to two different people. The second person said it was flagged as "high priority" and would be reviewed within an hour. That was 3 hours ago. I have not received my gift card and was denied a refund. This is ridiculous and I will have wasted $450 since I did not receive it in the time frame promised by AARP. Additionally, Yes I have checked my SPAM/ Junk folder repeatedly.

Re: Carnival Gift card not received

AARPJanelleM — Tue, 25 Apr 2023 20:25:52 GMT

@LaurieC828137 I'm terribly sorry for any frustration this has caused, Laurie. Our escalations team is working on your case that was created this morning and you can expect to hear back within 3 days.

Re: Carnival Gift card not received

LaurieC828137 — Tue, 25 Apr 2023 20:37:10 GMT

Thank you for replying, however 3 days does not help me when my cruise payment is due by tonight.

Re: Carnival Gift card not received

Feel — Tue, 25 Apr 2023 23:10:54 GMT

SAME ISSUE except for Princess Cruises.

Everyone else receives their cards within minutes. On the other hand, we are asked to wait 24 hours, then wait another 3-5 business days. I am also under a similar time constraint. About to lose my booking due to this.

Re: Carnival Gift card not received

WilliamN962907 — Wed, 03 May 2023 15:45:30 GMT

Did you ever get your issue resolved? I'm currently having the same issue with Princess gift card purchase and filed a dispute with my credit card today.

Re: Carnival Gift card not received

Feel — Wed, 03 May 2023 16:17:26 GMT

Yes, I eventually got my gift cards. This is an issue with AARP.

Re: Carnival Gift card not received

DanaG812126 — Fri, 13 Sep 2024 14:57:33 GMT

How long did it take for you to get them? I’m going through this now. I wish I would’ve known about this issue before I bought the gift cards. All the frustration that I’ve dealt with is not worth the money saved with the cards.

Re: Carnival Gift card not received

AARPConsumerCare — Fri, 13 Sep 2024 15:01:22 GMT

Hi @DanaG812126, the Digital Rewards will be delivered by email within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST, Monday – Friday). Delivery times may exceed 24 hours in certain instances. Please review our Terms and Conditions to see the full delivery time: https://www.aarp.org/about-aarp/rewards-terms-and-conditions/?cmp=SNO-LITHIUM---&socialid=14653073017 For further assistance, please send me a private message with your name and email address, and I'll be happy to check the status of your gift card. - Diana G.

Re: Carnival Gift card not received

DanaG812126 — Fri, 13 Sep 2024 15:10:38 GMT

Your terms and conditions mean nothing, especially since I haven’t received my gift cards according to your listed time frame of 24 hours!! What matters is AARP has taken my money for a product that I have yet to receive. Do better!!

Re: Carnival Gift card not received

AARPConsumerCare — Fri, 13 Sep 2024 15:12:39 GMT

@DanaG812126, I can understand your frustration. Feel free to reach out in a private message and I will be happy to check on your gift card. - Diana G.

Re: Carnival Gift card not received

DanaG812126 — Fri, 13 Sep 2024 16:52:24 GMT

I finally received my gift cards via an email from the consumer care ombudsman team after much frustration, and little sleep last night. This should never have happened, and AARP needs to find a permanent solution to this issue!!

Re: Carnival Gift card not received

AARPConsumerCare — Fri, 13 Sep 2024 16:55:06 GMT

I'm glad to hear you received your gift card, @DanaG812126. Thank you for your feedback. - Diana G.