topic Re: Carnival gift cards not received in Redemption

Carnival gift cards not received

ConstanceC694421 — Mon, 03 Jan 2022 07:19:23 GMT

I purchased 2 carnival gift cards on 12/25. I haven't received an email or confirmation but it shows on my purchases in my account as well as my bank statement. How do I get them to send the cards to my email? I've never had this problem thank you

Re: Carnival gift cards not received

rednexsrus — Mon, 03 Jan 2022 09:30:24 GMT

Sorry to hear about that Constance but you could be in for an awful experience with the people running this program. For some odd reason it seems they single out people who prefer using Carnival

Just Saying

Good Luck

Re: Carnival gift cards not received

AARPJanelleM — Mon, 03 Jan 2022 19:18:01 GMT

@ConstanceC694421 Thanks for participating in the AARP Rewards program! I was able to request to re-send those two confirmation emails for you. Please allow up to 24 hours for them to reach your inbox. Also, be sure to check your spam folders in case they land there. Please don't hesitate to reach out if you need anything further!

Re: Carnival gift cards not received

rednexsrus — Tue, 04 Jan 2022 10:17:50 GMT

you request to re-send the confirmation emails to this member but you would not lift a finger to help me.

Re: Carnival gift cards not received

AARPJanelleM — Tue, 04 Jan 2022 13:30:54 GMT

@rednexsrus We are here to help. What exactly do you need assistance with? Let me know and I will do my best to help!

Re: Carnival gift cards not received

ConstanceC694421 — Tue, 04 Jan 2022 17:30:02 GMT

Thank you! I received them

Re: Carnival gift cards not received

AARPJanelleM — Tue, 04 Jan 2022 18:25:04 GMT

@ConstanceC694421 Great. You are most welcome!

Re: Carnival gift cards not received

RobertB312889 — Mon, 10 Jan 2022 15:18:57 GMT

I would greatly appreciate it if you could help me - I bought Carnival gift cards 12-15-2021 and used them to pay off our cruise balance, and I also did the same thing for my Mother (she and my sister are cruising with us). We had to cancel the cruise for all of us, and they issued the refund to the Carnival gift cards. I kept detail of the ones that had a balance remaining but cannot find detail (card number and pin) for the other gift cards. Can you resend the email to me and my Mom?

Re: Carnival gift cards not received

rednexsrus — Tue, 11 Jan 2022 10:03:47 GMT

Good luck with that !

Re: Carnival gift cards not received

AARPJanelleM — Tue, 11 Jan 2022 13:21:37 GMT

@RobertB312889 Hi Robert! I see those emails were requested to be re-sent to you yesterday. You should receive them within 24 hours. Let me know if you need anything further!

Re: Carnival gift cards not received

AnnetteC519306 — Sun, 13 Mar 2022 03:44:06 GMT

Hi! I ordered 5 cards, but only received. How do i get the others resent?

Re: Carnival gift cards not received

AARPJanelleM — Tue, 15 Mar 2022 15:20:16 GMT

@AnnetteC519306 Hi Annette, I reviewed your account and I see that the emails were re-sent to you yesterday, 3/14/2022. You should receive them within 24 hours. Also, be sure to check your spam folders. I'm always here to help!

Re: Carnival gift cards not received

CarynR534524 — Wed, 16 Mar 2022 15:42:43 GMT

I ordered a Carnival gift card yesterday but so far it has not shown up in my regular email or my spam folder.

Re: Carnival gift cards not received

AARPJanelleM — Thu, 17 Mar 2022 12:49:07 GMT

@CarynR534524 I'm not showing that this transaction went through on your account. The last Carnival Gift Card purchase I show on your membership was made last month. Please check your transaction history to confirm: https://www.aarp.org/rewards/transaction/#view=purchases Let me know if there's anything I can do!

Re: Carnival gift cards not received

CarynR534524 — Thu, 17 Mar 2022 14:14:21 GMT

Well my card was charged $450 but so far I have not received the card. I'm not sure why the transaction isn't showing up. I did buy one 2/17 for $450 but I purchased another one 3/15 for $450. I received the 1st one but not this last one but both are showing up on my credit card statement.

Re: Carnival gift cards not received

AARPJanelleM — Thu, 17 Mar 2022 14:43:17 GMT

@CarynR534524 Have you had an opportunity to confirm if the transaction is showing in your AARP Rewards transaction history? https://www.aarp.org/rewards/transaction/#view=purchases

It could be that since the payment did not go through, it's showing on your credit card statement as a pending charge. When these pending charges appear after a failed purchase, they will usually fall off the credit card statement within 72 hours.

Re: Carnival gift cards not received

CarynR534524 — Thu, 17 Mar 2022 15:58:29 GMT

I called AARP customer service and the charge is still pending on my card. So it looks like there was some type of error with the purchase and it should be reversed on my card so that I can repurchase by tomorrow.

Re: Carnival gift cards not received

AARPJanelleM — Thu, 17 Mar 2022 16:27:01 GMT

@CarynR534524 We recommend contacting your credit card provider to determine when they will remove that pending charge since the purchase did not clear.

Re: Carnival gift cards not received

l13533d — Tue, 05 Apr 2022 17:37:05 GMT

@AARPJanelleM Janelle, I’m hoping you can help me. I purchased a 100.00 carnival gift card on 4/1/2022, the charge posted to my bank account on 4/4/2022. I still have not received the gift card. Can you resend?

Re: Carnival gift cards not received

AARPJanelleM — Wed, 06 Apr 2022 14:09:28 GMT

@l13533d Sure can! You can expect to receive it within 24 hours. I also re-sent the one that you purchased yesterday just in case you didn't get that one, too. Please be sure to also check your spam folders in case the emails are landing there. I'm always here to help!