topic Re: Help: didn’t receive carnival gift card in Redemption

Help: didn’t receive carnival gift card

KaitlinM431370 — Tue, 28 Mar 2023 00:42:25 GMT

Paid the $450. Been over 24 hours, no email in spam or inbox.

Needing this soon. Can’t get ahold of a live agent.

Re: Help: didn’t receive carnival gift card

AARPJanelleM — Tue, 28 Mar 2023 15:50:08 GMT

@KaitlinM431370 Let's get this fixed. Please call the phone # provided in the email that our escalations team sent you this morning.

Re: Help: didn’t receive carnival gift card

KaitlinM431370 — Tue, 28 Mar 2023 17:34:16 GMT

Thanks. I called the number and verified a bunch of info with Monica. Sounds like they’re going to email me again later. Hopefully it gets resolved soon.

Re: Help: didn’t receive carnival gift card

KaitlinM431370 — Wed, 29 Mar 2023 00:14:00 GMT

Update: still no cards… haven’t heard anything more

Re: Help: didn’t receive carnival gift card

AARPJanelleM — Wed, 29 Mar 2023 14:35:55 GMT

@KaitlinM431370 Thanks for the update! I do see that you called back and provided the required info. Our team is working to get this resolved for you. The timeframe for resolution of the escalation is 3-5 business days. You can expect to hear back soon!

Re: Help: didn’t receive carnival gift card

lauriebeth28 — Fri, 31 Mar 2023 15:06:00 GMT

Ugh I wish I had seen this sooner. I am having the same issue. 3-5 days for a resolution is ridiculous given the dollar value of my funds that is being held hostage.