topic Re: Did not receive $5 Home Depot card in Redemption

Did not receive $5 Home Depot card

shamit — Mon, 20 Mar 2023 14:23:58 GMT

I have not received my Home Depot card that I redeemed for 15000 pts on Sunday morning. I called the AARP Rewards phone number and they tried to resend the card and it still has not arrived. My husband has the same problem.

We have been given the usual response of having to wait 3 to 5 days for them to investigate. That puts us near the end of the month. If we don't get the card we also are prevented from redeeming for any other card since this was my third redemption of the month.

Has anybody received the $5 Home Depot card or is it just us?

Re: Did not receive $5 Home Depot card

sharond720058 — Mon, 20 Mar 2023 16:00:11 GMT

No, we did not receive the $5 Home Depot card. Usually get an email shortly after redeeming but no email yet.

Re: Did not receive $5 Home Depot card

BeachGirl23 — Mon, 20 Mar 2023 17:14:56 GMT

I did not receive my Home Depot card as well. I do see in the Transaction History where the 15000 points were deducted for this card.

What is going on?

Re: Did not receive $5 Home Depot card

shamit — Mon, 20 Mar 2023 18:09:33 GMT

It's probably another one of their mistakes. My transaction history shows the redemption too. Same with my husband.

The woman I talked to on the phone at AARP Rewards saw the redemption also. She sent the email again and told me to wait with her on the phone until it arrived. After several minutes and it not arriving she said it would be escalated. Who knows what is really going on.

Re: Did not receive $5 Home Depot card

AARPJanelleM — Mon, 20 Mar 2023 20:03:15 GMT

@shamit So sorry for this issue with the Home Depot card! Your escalation is being worked on for both Rewards accounts.

Re: Did not receive $5 Home Depot card

AARPJanelleM — Mon, 20 Mar 2023 20:03:38 GMT

@BeachGirl23 I created your escalation to get this resolved as soon as possible. Please allow up to 5 days to hear back from our team. Let me know if there's anything further I can do!

Re: Did not receive $5 Home Depot card

AARPJanelleM — Mon, 20 Mar 2023 20:04:34 GMT

@sharond720058 Here to help! I sent this to our escalations team for assistance, you can expect a response within 3-5 days.

Re: Did not receive $5 Home Depot card

RoseannaN967039 — Mon, 20 Mar 2023 20:27:21 GMT

Was just told there is a 24 hour delay on these gift cards.

Re: Did not receive $5 Home Depot card

shamit — Mon, 20 Mar 2023 20:45:45 GMT

If that was the truth, I would already have mine. I redeemed it almost 31 hours ago. I called after I waited 24 hours. That is apparently not the reason. There appears to be another problem. I will wait and see what happens with the escalation. If you redeemed for the card and haven't received it, have them escalate your card not being sent.

Re: Did not receive $5 Home Depot card

susiewill27 — Mon, 20 Mar 2023 21:20:58 GMT

I have not received my Home Depot card either.

Re: Did not receive $5 Home Depot card

BeachGirl23 — Mon, 20 Mar 2023 21:52:49 GMT

Thank you.

Re: Did not receive $5 Home Depot card

garyfish49 — Tue, 21 Mar 2023 00:19:52 GMT

I too never received the Home Depot card, even though the redemption showed up in my Transactions History. The confirmation email did not show up in my Spam folder either.

Admin, please escalate this.

Re: Did not receive $5 Home Depot card

k380494p — Tue, 21 Mar 2023 14:23:50 GMT

Neither I nor my husband received our $5 Home Depot gift cards.

Re: Did not receive $5 Home Depot card

JohnD507489 — Tue, 21 Mar 2023 16:50:30 GMT

Same for us. We both ordered the Home Depot card. Points were subtracted but we never received them.

Re: Did not receive $5 Home Depot card

AARPJanelleM — Tue, 21 Mar 2023 17:42:13 GMT

@susiewill27 Got it! I was able to escalate this for you and you can expect a resolution within 3-5 business days.

Re: Did not receive $5 Home Depot card

AARPJanelleM — Tue, 21 Mar 2023 17:49:35 GMT

@garyfish49 Done! You know where to find me if there's anything further I can do!

Re: Did not receive $5 Home Depot card

AARPJanelleM — Tue, 21 Mar 2023 18:10:36 GMT

@k380494p Got it! I escalated this for both of you. You will receive a resolution within 3-5 business days.

Re: Did not receive $5 Home Depot card

BeachGirl23 — Tue, 21 Mar 2023 19:43:35 GMT

I got the gift card this afternoon. Thank you for your help.

Re: Did not receive $5 Home Depot card

AARPJanelleM — Tue, 21 Mar 2023 19:47:18 GMT

@JohnD507489 Got it. I was able to escalate this for both of you on the membership. Our team will get back to you within 3-5 business days.

Re: Did not receive $5 Home Depot card

shamit — Tue, 21 Mar 2023 19:55:44 GMT

My husband and I bothe received the gift cards this afternoon. Thank you.