topic Re: Can't redeem for premium cards in Redemption

Can't redeem for premium cards

ds59375800 — Sun, 05 Feb 2023 20:42:38 GMT

I have an account, it is valid, I'm logged in, have 30k+ points. I can see the premium gift card I want to purchase but it says I need a membership, which I have and I'm logged in with.

I cleared my cookies, signed out and in again, tried different browsers.

Re: Can't redeem for premium cards

AARPJanelleM — Mon, 06 Feb 2023 19:33:16 GMT

@ds59375800 I checked on your account and I see your escalation is being reviewed and you can expect to hear from our team within 5 business days. We're always here to help!

Re: Can't redeem for premium cards

ds59375800 — Mon, 13 Feb 2023 23:01:21 GMT

Thanks - I haven't heard anything and I'm still having the same issue - could you check on my account?

Re: Can't redeem for premium cards

AARPJanelleM — Tue, 14 Feb 2023 17:05:51 GMT

@ds59375800 I'm so sorry you haven't heard anything yet. I flagged this to my next level of support to be addressed as soon as possible.

Re: Can't redeem for premium cards

ds59375800 — Fri, 24 Feb 2023 14:13:06 GMT

Still no response and issue still occurring. I am very frustrated!! This is the main reason I pay for aarp

Re: Can't redeem for premium cards

AARPJanelleM — Tue, 28 Feb 2023 17:36:32 GMT

@ds59375800 I definitely understand your frustration. I am terribly sorry for your experience. I am following up on the case for more info and I will let you know as soon as I hear something.