topic Re: Has Everyone Received Their Redeemed Gift Cards? in Redemption

Has Everyone Received Their Redeemed Gift Cards?

JoLo49 — Mon, 07 Jun 2021 07:44:44 GMT

I was wondering if anyone who has redeemed points or purchased gift cards recently have received them. There have been numerous posts on the forum of not receiving the confirmation emails for the gift cards. If there are still issues with receiving the gift cards, I will wait and hold off purchasing the gift cards until the system is fixed. Thanks in advance for your replies.

Re: Has Everyone Received Their Gift Cards?

WanjirusBits — Mon, 07 Jun 2021 01:30:59 GMT

I'm embarrassed to ask this, but what gift card?

Re: Has Everyone Received Their Gift Cards?

JoLo49 — Mon, 07 Jun 2021 04:29:45 GMT

@WanjirusBits

There are numerous gifts cards on the AARP Rewards redemption page that can be either purchased or redeemed using earned points, however, many people posted that after purchase or redemption of points, they did not receive the e-gift cards. I was checking to see if the issues have been resolved. before I purchase or redeem my points for the gift cards.

Re: Has Everyone Received Their Redeemed Gift Cards?

AARPTeri — Mon, 07 Jun 2021 13:55:28 GMT

Yes, everyone should have received their gift cards. We email them on Friday and did hear back from a few confirming it. (You can also see they posted on this thread that they received them - https://community.aarp.org/t5/Redemption/Gift-Cards-Never-Showed-Up/m-p/2412327#M3318)

Re: Has Everyone Received Their Redeemed Gift Cards?

JoLo49 — Mon, 07 Jun 2021 15:20:02 GMT

It appears most have not confirmed receiving their gift cards, so hopefully, everyone did get them.

Re: Has Everyone Received Their Redeemed Gift Cards?

like92115 — Mon, 07 Jun 2021 19:50:31 GMT

Re: Has Everyone Received Their Redeemed Gift Cards?

AARPTeri — Mon, 07 Jun 2021 20:13:47 GMT

@like92115 - when did you redeem? Would love to help you if you can either post here I can follow up or call our AARP Rewards customer service at 1-866-451-6305, Weekdays 7am- 11pm ET

Re: Has Everyone Received Their Gift Cards?

WanjirusBits — Tue, 08 Jun 2021 06:01:20 GMT

Thank you.

Re: Has Everyone Received Their Gift Cards?

fishdoggy1 — Tue, 08 Jun 2021 16:12:17 GMT

I have always gotten mine almost right away, do a few each month

Re: Has Everyone Received Their Redeemed Gift Cards?

drc6157 — Tue, 08 Jun 2021 21:23:52 GMT

I have not received my Amazon gift card I redeemed on June !.

Re: Has Everyone Received Their Redeemed Gift Cards?

MildredC342914 — Wed, 09 Jun 2021 21:37:03 GMT

I didn't receive my Amazon gift card I redeemed on June 1.

Re: Has Everyone Received Their Redeemed Gift Cards?

LeviY290069 — Thu, 10 Jun 2021 00:01:51 GMT

Usually how long will they arrive? Thx

Re: Has Everyone Received Their Redeemed Gift Cards?

a170938b — Thu, 10 Jun 2021 00:44:12 GMT

Usually the e-gift cards arrive within a few minutes after completing the transaction. Sometimes a couple of hours. My experience is that if they don't come within a few hours (and I have checked the spam folder of course in case they have strayed there), I need to alert Customer Service.

Re: Has Everyone Received Their Redeemed Gift Cards?

JoLo49 — Thu, 17 Jun 2021 20:27:16 GMT

I hope everyone has received their redeemed gift cards. I was able to redeem my points for a gift card this week and received the email confirmation soon after with the link for the gift card. It appears the earlier issues have been resolved.

Re: Has Everyone Received Their Redeemed Gift Cards?

dv48813549 — Tue, 22 Jun 2021 17:09:01 GMT

I purchased a $10 Domino's gift card on 6/18/21/ an got a blank email from aarp rewards. Emailed consumer care but have not heard anything.

Re: Has Everyone Received Their Redeemed Gift Cards?

andreagrill — Sat, 26 Jun 2021 17:27:22 GMT

Had a problem last night. Was trying to use for CVS online. Eventually got the email. Once I did get it AARP couldn't understand why CVS wasn't accepting it. Turns out you can't use egift cards on online orders, even though they show a spot for the pin. Waste of money since I can only use in store & the savings now cost me more than the gas.

Re: Has Everyone Received Their Redeemed Gift Cards?

mjt1959 — Mon, 05 Jul 2021 22:03:14 GMT

I have never had any problems receiving redeemed or purchased gift cards. They usually show up in my email within 10 minutes or less although there were a couple times it may have taken 15-20 mins before they arrived.

Re: Has Everyone Received Their Redeemed Gift Cards?

pomeranian245 — Fri, 27 Jan 2023 01:06:09 GMT

I ordered a 25 dollar buy buy baby gift card on january 22 2023 and my credit card was charged 23 dollars. Ive called 866-451-6305 many times they elevated the issue to another department as after five days still no gift card!! apparently the switch did not work so no gift card was sent!!! Ive called so many times that all the customer care reps know my name without even saying anything!!I received a call from Justin 877-634-8313 advising me to call him back so I called but I was advised they leave earlier so now Im going into day 6 I left several messages to please just send the 25 dollar buy buy baby gift card issue a refund or send another gift card so I dont have to spend alot of time on this as my phone was off when Justin left the message as I was working!! I was even resent the wrong gift card today a baby depot gift card I received for points!! I really hope I can resolve the matter without alot more time and effort. All Im trying to do is get the 25 dollar buy buy baby gift card!!or a refund or another gift card!! JOHN NORTHCUTT

Re: Has Everyone Received Their Redeemed Gift Cards?

AARPJanelleM — Sat, 28 Jan 2023 16:45:46 GMT

@pomeranian245 I'm so sorry for the 3-5 business day timeframe for the escalations to be completed. We require this time to allow our escalations team to investigate the matter fully. I've reviewed your account and I see you were able to reach a resolution with Justin. We're always here to help if you need anything, please don't hesitate to reach out!

Re: Has Everyone Received Their Redeemed Gift Cards?

LashanaR374195 — Sat, 04 Feb 2023 21:37:14 GMT

I have purchased a few gift cards and have not had any issues up until today.

I ordered a Carnival Gift Card and did not receive it. When I inquired, I was told that the wait would be 3-5 days for someone to contact me via email.

I'm not impressed with this response and depending on how long it takes to resolve the issue will determine if I make future purchases.