topic Re: RE: Collapsible Car Cooler -- Cannot Redeem! in Redemption

RE: Collapsible Car Cooler

KellytheBelly — Fri, 06 Jan 2023 22:26:48 GMT

PHYSICAL ITEM

Collapsible Car Cooler

12,000 Points$10 Value

The Insulated Car Cooler keeps drinks and snacks cool while on the go. Lightweight cooler pops open for use and collapses flat for storage. Zippered lid keeps the cold in. Convenient carry handles make it easy to grab and go.

@AARPJanelleM or @AARPTeri I tried to redeem this physical item this morning, and it does not give me a redeem button to click. Help? Please take into consideration that I have not redeemed this item in the past, nor have I met my max of monthly redemption allowances. Thanks.

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

BertyBGone — Thu, 08 Dec 2022 01:32:24 GMT

Is this cooler one of the five "Holiday Presents" hidden in the rewards area? I've only been able to find four of them and haven't seen this cooler, so I'm wondering if it's the 5th hidden present??

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Thu, 08 Dec 2022 03:51:45 GMT

Hello. It's not part of the Holiday Rewards/it's not one of the hidden gifts. It's a points only redemption, on the rewards page. Hope this helps.

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

BertyBGone — Thu, 08 Dec 2022 04:46:56 GMT

Thanks for letting me know. Guess I'll have to keep hunting for that 5th present!

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

OneDayMatisyahu — Fri, 09 Dec 2022 02:10:26 GMT

Berty -

It's all in the Rewards Section: from drop down menu.....

1--- About.... ~~$5.00 Starbucks Gift Card~~ 1~~0,000 Points~~ > ~~[ Home Depot $5.00 16,000 Points ]~~ -- > CVS Pharmacy $5.00 ~~ 10,000 Points

2----Connect......~~$10.00 Amazon Gift Card~~ (Sold Out ) -----12,000 Points ---> [ $10.00 Zappos gift Card ---22,000 Points]

3 - Redeem----> Near You......Craftsman Tote-----8,000 Points

4 - Earn.........Shoe-In-Tote........9,000 Points

5 - Discover.......Clear Storage Caddy........7,000 Points

Trouble with Redeem???

- click on Redeem V

- now click on Near You ---> look towards bottom ( don't click 'See More' or anything else )

These are All Members Only - Redemption Items - Gift Cards and Physical Items

Click Here ----> Re: AARP Rewards Holiday Hunt 2022 has launched - AARP Online Community

This link above actually has a picture of the 'About' location - get the picture 🙂 See Kelly 12-7

😎

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

AARPJanelleM — Thu, 08 Dec 2022 16:17:45 GMT

@KellytheBelly Let's check on this. Are you able to view the button today?

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Thu, 08 Dec 2022 18:05:19 GMT

No. There's still no 'Redeem' button. 😞

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

AARPJanelleM — Thu, 08 Dec 2022 19:09:29 GMT

@KellytheBelly Got it, thank you for flagging! I've reported this and our team is looking into it.

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Thu, 08 Dec 2022 19:22:08 GMT

Thank you! 🙂

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

AARPJanelleM — Thu, 08 Dec 2022 19:34:44 GMT

@KellytheBelly You're welcome! Can you please try logging out of your Rewards account and closing all browser windows then log back in and try again? In the image you provided, it says you need to join AARP to redeem so it seems as though the site didn't know you were logged in. Please let me know if this helps.

Also, you may need to update your browser and/or clear the cookies and cache. Check out the troubleshooting info here: https://aarp.info/2I3wo4C

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

BertyBGone — Thu, 08 Dec 2022 19:42:52 GMT

Thank you for your reply, OneDay! I found # 2, 3, 4 and 5 ~ but I still don't see #1 under About. But that's OK; just curious where that little pop-up present could be hiding! 🎁

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Thu, 08 Dec 2022 19:48:48 GMT

Yes, I have done all of the above. As well as, tried another browser, to no avail. I repeatedly see the join AARP (by which I am a member until March of 2023), and still no 'Redeem' button. I appreciate your efforts in finding a solution. Thank you very much. 🙂

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

AARPJanelleM — Thu, 08 Dec 2022 19:58:51 GMT

@KellytheBelly Thank you for getting back to me with that info. Our team says that the "Redeem" button is functioning on that listing properly. Please try accessing the site from a different device and give our Rewards team a call if you continue to have this issue: 1-866-451-6305

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Thu, 08 Dec 2022 20:02:53 GMT

No problem. Lucky me! 😉 Will just check back to see if it ever shows up. lol Not sure how making a call will change anything. Thanks for your assist. Have a great day. 🙂

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

zapatero — Sat, 03 Feb 2024 20:50:24 GMT

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

BertyBGone — Fri, 09 Dec 2022 02:42:09 GMT

Thank you so much! I'm on a laptop and it finally popped up ABOVE the video on the right side. I had to lower my zoom from 110 to 100 before it was visible. Gees, all that work for a $5 gift card! lol

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

rc5185366 — Fri, 09 Dec 2022 06:27:08 GMT

Hi, KellytheBelly. I'm having the same problem. It tells me I'm not a member. I've tried it on three different browsers. Closed my browsing page. Cleared the cache and still it tells me I have to join to be eligible. Don't know what else to do.

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Fri, 09 Dec 2022 22:28:22 GMT

Hiya.

I figured it out...I think.

If you claimed the (3) Physical Items: 1) Shoe-In Tote, 2) Clear Storage Caddy, and 3) Craftsman Tote in the Holiday Rewards Scavenger Hunt, that was the allowable max (3) for the month. Would have been better to release this physical item in January, perhaps. 🙂

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

rc5185366 — Fri, 09 Dec 2022 23:18:56 GMT

Hello again, KellytheBelly! Look at you....you figured it out for the both of us. That makes a lot of sense. I'll miss you, collapsible car cooler, but I am so happy with the other totes that I'm a grateful, happy camper. Thank you and nice to meet you!

Re: RE: Collapsible Car Cooler -- Cannot Redeem!

KellytheBelly — Fri, 09 Dec 2022 23:55:03 GMT

Ditto! 🙂