topic Re: Missing Two Instant Win's Gift Cards in Redemption

Missing Two Instant Win's Gift Cards

JohnK63494 — Wed, 09 Nov 2022 18:12:46 GMT

Missing two gift cards that I won on Oct 27 Yankee Candle's and Oct 31 Colombia.

Can someone please resend them? I still haven't heard back from when I called.

Re: Missing Two Instant Win's Gift Cards

AARPJanelleM — Wed, 09 Nov 2022 18:24:49 GMT

@JohnK63494 Hey John, the escalation can take up to 5 business days to be handled. If you don't hear back from our team by Friday, please let me know and I will be able to check.

Re: Missing Two Instant Win's Gift Cards

JohnK63494 — Fri, 11 Nov 2022 22:13:13 GMT

Still haven't gotten them and this is 6th business day.

Re: Missing Two Instant Win's Gift Cards

JohnK63494 — Mon, 14 Nov 2022 21:23:19 GMT

@AARPJanelleM Chat support is telling me to wait another 3 to 5 business days. Why? Can you please take a look into this? Thanks!

Re: Missing Two Instant Win's Gift Cards

AARPJanelleM — Tue, 15 Nov 2022 13:26:18 GMT

@JohnK63494 Hey John, so sorry for this delay. I see the chat team sent it to our next level of support. You should have received an email from our escalations team yesterday. They will reach out as soon as they have more info regarding the case.