topic Re: October-sold out gift cards for points, yet unable to redeem???? in Redemption

October-sold out gift cards for points, yet unable to redeem????

PaulineC593962 — Sun, 02 Oct 2022 00:09:31 GMT

How could Target and Baby Gap be sold out when there were technical difficulties all day??? I was on the site the am and now in the pm (same technical difficulties message each time) and was UNABLE to redeem anything. This site is beyong frustrating. What's with IT seems like it's been going steadily downhill.

Re: October-sold out gift cards for points, yet unable to redeem????

MemberS2006 — Thu, 21 Nov 2024 19:24:53 GMT

Re: October-sold out gift cards for points, yet unable to redeem????

PaulineC593962 — Mon, 03 Oct 2022 00:10:57 GMT

That's what the notice said, but I went to redeem points and was unable to 😕. Couldn't even do a sweepstakes or instant win.

Re: October-sold out gift cards for points, yet unable to redeem????

AARPJanelleM — Mon, 03 Oct 2022 17:41:03 GMT

@PaulineC593962 Did you receive an error message?

Re: October-sold out gift cards for points, yet unable to redeem????

PaulineC593962 — Mon, 03 Oct 2022 22:07:26 GMT

yes, it said unable to process redemption...

Re: October-sold out gift cards for points, yet unable to redeem????

AARPJanelleM — Tue, 04 Oct 2022 15:58:50 GMT

@PaulineC593962 Thank you for letting me know. I have confirmed that earn and redemption functions are now also being affected by the Rewards site outage. I'm terribly sorry. We will post an update once our team is able to resolve the issue.

Re: October-sold out gift cards for points, yet unable to redeem????

m500663r — Tue, 04 Oct 2022 18:50:13 GMT

The site outage seems quite catastrophic as it has been going on for several weeks. Was there a system upgrade that was deployed that failed and the rollback didn't work? Transparency would be welcome especially a day/time estimate on when it will be resolved. Your IT group or vendor should be able to provide. Aren't there SLA's that come into play when there is an outage?

Re: October-sold out gift cards for points, yet unable to redeem????

al45009948 — Fri, 07 Oct 2022 13:35:46 GMT

Hello everyone 🤗. @AARPJanelleM Understanding that you are not responsible for these Rewards Program problems and having to investigate them has to be fustrating. My opinion is that the IT department must be working from home and really don't care. I'm going to mention my previous suggestion. Tell the IT department to shut down the system and reload the previous programs that were working and fix the bugs in their modified programs and test it on a different computer system before implementing it into the mainstream. Real Programmers know better than to leave a non working system running. I'm just saying

Re: October-sold out gift cards for points, yet unable to redeem????

SutC629196 — Sat, 08 Oct 2022 13:14:44 GMT

What's strange is some members are able to redeem but others can't. Hard to believe IT is so incompetent for such a big organization. Who are they hiring?They need to go back to the year 2020 when the program was actually worthwhile,

Re: October-sold out gift cards for points, yet unable to redeem????

m500663r — Sat, 08 Oct 2022 15:30:54 GMT

Highly likely the rewards program is managed by a vendor versus internal IT. That is even more reason why I don't understand why this outage has gone on so long. A vendor has all kinds of monetary incentives to get the site back up and running quickly. The lack of transparency as to the cause and resolution is disappointing. Would be interesting to know if @AARPJanelleP works for the vendor or AARP.

Re: October-sold out gift cards for points, yet unable to redeem????

SutC629196 — Sat, 08 Oct 2022 17:11:40 GMT

I wish they would get a new vendor or bring back the old one... not impressed with this Hello World company. This rewards program seems completely out of touch with seniors and is giving AARP a bad name. It should be a place to watch videos geared to members, gain some knowledge and maybe win a prize or get a real discount on items or services seniors need. It's just aggravating!

Re: October-sold out gift cards for points, yet unable to redeem????

AnneG461594 — Sat, 08 Oct 2022 17:29:13 GMT

@AARPJanelleM - here is another example - early this morning I attempted to redeem the points for the $10 Macys gift card, the system gave me a message along the lines of "we know you redeemed this but you can't see it now, thank you for your patience and you will see it soon" - now the card is sold out and I know two other people that were able to get the card no problem. So did I get one or not???? The IT problems are getting increasing frustrating

Re: October-sold out gift cards for points, yet unable to redeem????

Jason2020LovesKelly — Sat, 08 Oct 2022 19:13:04 GMT

Yes, I did receive the same error, and kept clicking redeem until I saw 'Thanks!' Then it arrived in my virtual mailbox. Next time, if there's anything you want to redeem just keep trying/clicking the redeem button until it takes. Very infuriating, though, even with my experience.

Re: October-sold out gift cards for points, yet unable to redeem????

SutC629196 — Sat, 08 Oct 2022 21:14:22 GMT

Lucky you Jason! 👍

Didn't workfor me.Keep getting the same message..."Unable to process your redemption request" and why is everyone getting different messages and results? Seems kinda unfair.